Training Supervisor of Food & Beverage Division - ANA InterContinental Tokyo

Hotel Brand: InterContinental
Location: Japan, Tokyo, Tokyo

Hotel: Tokyo (TYOHC), 1-12-33 Akasaka, Minato-ku, 107-0052

Job number: 121218



Key Responsibilities:

1. Training Program Oversight:

    - Supervise and coordinate the activities of departmental trainers, ensuring alignment with overall training objectives.

    - Collaborate with departmental trainers to design, implement, and evaluate training programs for each outlet.

2. Leadership and Development:

     - Provide leadership and guidance to departmental trainers, fostering a culture of continuous learning and development.

    - Conduct regular training sessions for departmental trainers to enhance their skills in delivering effective training programs.

3. Performance Evaluation:

     - Establish and implement performance metrics to evaluate the effectiveness of training initiatives within each outlet.

    - Provide constructive feedback to departmental trainers to enhance their individual and team performance.

4. Collaboration with Department Heads:

     - Work closely with department heads to identify specific training needs within each outlet of the F&B Division.

    - Collaborate on the development of targeted training programs to address departmental challenges and opportunities.

5. Collaboration with L&D Manager:

     - Work closely with the Learning and Development Manager to align training initiatives with overall organizational goals.

    - Participate in the development and implementation of hotel-wide training strategies.

6. Training Documentation and Reporting:

     - Ensure accurate documentation of training activities, including attendance records, training materials, and evaluation results.

    - Generate regular reports on training effectiveness and areas for improvement.

 

Requirements:

• Japanese - Business level (above JLPT N2) / English - Business level
• Proven experience in a supervisory or leadership role within the hospitality industry, with a focus on training and development.
• Strong knowledge of F&B operations, restaurants and bars.
• Excellent interpersonal, communication, and presentation skills.
• Proficiency in MS Office and training software/tools.

• Ability to create engaging and interactive training sessions.
• Ability to lead and inspire a team of trainers to achieve common goals.
• Detail-oriented with strong organizational and project management skills.
• Ability to work effectively under pressure and adapt to changing circumstances.
• Flexibility and availability to work different shifts, including weekends.
• Ability to speak fluent Japanese.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.