Hostess

As a Hostess, you will be the first point of contact for guests, creating a positive and welcoming experience. Your primary responsibility is to ensure a smooth and efficient flow of guests in a restaurant or hospitality setting.

Guest Greeting:
Warmly welcome guests upon arrival.
Escort guests to their tables and provide menus.

Reservation Management:
Manage and coordinate reservations to optimize table turnover.
Maintain an organized reservation system.

Seating Arrangements:
Seat guests according to the seating chart and guest preferences.
Balance the distribution of guests among service staff.

Customer Service:
Provide information about the menu, specials, and restaurant policies.
Address guest inquiries and resolve issues promptly.

Communication:
Effectively communicate with kitchen and serving staff.
Relay special requests or dietary restrictions to appropriate personnel.

Maintaining Cleanliness:
Ensure the reception and waiting areas are clean and organized.
Monitor and tidy up tables as guests leave.

Coordinating with Staff:
Collaborate with servers and kitchen staff to manage guest flow.
Communicate any delays or special requests to the service team.

Upselling and Promotions:
Promote specials, promotions, and loyalty programs to guests.
Encourage guests to try new menu items or beverages.

Handling Waiting Lists:
Manage waiting lists during peak times.
Keep guests informed about wait times.

Cash Handling:
Handle cash transactions, if required, for reservation deposits or other related matters.
Collaborate with the cashier or management for billing and payments.

Qualifications and Skills:
Excellent interpersonal and communication skills.
Ability to remain calm and professional in high-pressure situations.
Customer-focused with a friendly and approachable demeanor.
Organizational skills to manage reservations and guest flow efficiently.
Knowledge of basic restaurant operations and menu items.
Ability to work collaboratively with restaurant staff.
Previous experience in a similar role is beneficial.