Belmond Hotels

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Assistant Guest Relations Manager

Cosa comprende il lavoro

As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to exceed expectations. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

To adjust one's work schedule to warmly welcome guests and facilitate seamless check-in and check-out experiences.
To provide comprehensive support during guest check-ins, including distributing room keys and addressing any queries or special requests they may have.
To proactively cater to guest needs, intuitively addressing those that are unexpressed, while promptly fulfilling any explicit requests or concerns.
To enthusiastically promote tours and excursions to guests as an opportunity for enhanced experiences, aiming to maximize service offerings.
To diligently oversee the reservation process for tours and activities, ensuring high standards of service are consistently met.

What You Bring:

Possess a warm and inviting presence, coupled with robust interpersonal abilities, enabling one to intuit and meet the diverse needs of guests.
Proven track record in delivering tailored guest services, adeptly addressing inquiries and concerns, with a strong emphasis on efficient resolution of issues.
Well-versed in local attractions, dining options, entertainment spots, transit systems, and various other regional highlights to enhance guest experiences.
Equipped with an innovative mindset to devise inventive solutions swiftly, demonstrate agility in thought during unforeseen circumstances, and maintain poise under pressure.
Outstanding verbal and written communication proficiency; fluent in English along with proficiency in another European language such as French or German.
Solid background in a customer-focused position characterized by skills in resolving complaints and ensuring guest satisfaction.