Food and Beverage Assistant Manager

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless.

As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you’ll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

·         Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.

·         Exhibit a “hands on” approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback.

·         Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail.

·         Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed.

·         Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.

·         Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards.

·         Comply with all hotel policies as noted in Employee Handbook.

·         Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members.

·         Follow up on labor standards based on business levels and work assignments daily.

·         Ensures servers sections are done based on scheduled servers, runners, and attendants.

·         Ensures proper set up of service stations before and during the service.

·         Monitor seating pace and checks on table service detail constantly.

·         Touch each table during meal periods and checks on satisfaction of guests.

·         Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene.

·         Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes.

·         Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure.

·         Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone.

·         Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements.

·         Transport soiled dishes from dining room to kitchen and deposit them in proper placing.

·         Clean all spillage during mealtime and at close.

·         Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service.

·         Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period.

·         Possess through knowledge of menu and the description of all dishes being served.

·         Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served.

·         Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar.

·         Adhere to strict uniform and grooming standards, including nametags.

·         Having thorough conversational knowledge of Hotel history and statistics

·         Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests.

·         Use utilities and resources in a responsible manner to control wastage.

·         Communicate relevant information to the department and necessary departments, timely, as appropriate.

·         Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

·         Attend learning and development courses and complete eLearning modules, as required.

·         Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.