Host

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

As a Host at El Encanto, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience. The ultimate goal is to provide excellent customer service and a pleasant dining experience to our guest. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

·         Highest standard of ensuring a positive guest experience and an organized service flow.

·         Knowledge of restaurant operation and offerings.

·         Assist in ensuring proper table settings, monitor general cleanliness of the guest areas ensuring aisles and walkways are kept clear.

·         Knowledge of hotel history and statistics, and all daily meeting/events and location.

·         Know all in-house VIP guests, daily specials, and wines by the glass

·         Follow schedule, side work and station assignments.

·         Thorough menu knowledge

·         Follow complete SOP details

·         Points of service details

·         Take reservations

·         Greet guests

·         Seat guests

·         Respond to guest requests

·         Participate in shift staff roll call briefing.

·         Completes assigned side work; Opening/running/closing

·         Use utilities and resources in a responsible manner to control wastage.

·         Communicate relevant information to the department, your line manager and across departments, as appropriate.

·         Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

·         Attend learning and development courses and complete eLearning modules, as required.

·         Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.