Hard Rock Cafe 2026 - Retail Sales Associate

db Group

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Hard Rock Cafe 2026 - Retail Sales Associate

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🎸 Hard Rock Cafe - Malta isn’t just a restaurant... it’s a stage!

Proudly part of db Group, one of Malta’s leading hospitality groups, we’re bringing legendary food, live music, and unforgettable vibes to the heart of the island.

We’re currently on the lookout for passionate and talented individuals to join our team ready to deliver world-class service. ✨

The Retail Sales Associate is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Retail Sales Associate include:

Greeting Guests

Answering questions – accurately and politely

Answering the phone

Making proficient sales transactions – using a point-of-sale system

Handling cash and other forms of payment

Maintaining proper cash drawer balances

Directing guests to areas/restrooms

Demonstrating impeccable product knowledge

Determining guests needs – by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits

Suggestive selling – using proven techniques (i.e., related items, higher-quality items, transitional phrases)

Maintaining a clean and organized store

Maintaining proper product stock levels – through retail pulls & inventories

Displaying Retail product – through HRC’s visual display standards

Performing opening, closing & side duties – cleaning glass, polishing brass, etc

Assuring the complete satisfaction of each and every guest

Creating memorable experiences

Entertaining guests to create ‘’Raving Fans’’

Job Requirements include:

Must be at least 19 years old

Performing duties which require bending & reaching

Lifitng up to 30-pound boxes to receive/move product

Standing for up to 8+ hours

Maintaining a well-groomed appearance (‘’having a plan’’)

Following all uniform guidelines

Practicing all safety & sanitation standards

Recycling products, where possible

Remaining calm in a hectic, fast-paces atmosphere

Demonstrating a high level of organisation, attention-to-detail and sense-of-urgency

Displaying a positive and outwardly friendly attitude towards guests

Maintaining HRC’s Core Values and Mission Statement.

Why Join Us?

Be part of Malta’s one of the most respected hospitality brand and contribute to a culture where quality, teamwork, and passion for food come first. We offer an inspiring work environment with opportunities for growth and development.

To Apply:

Click the “Apply for this Job” button and submit your CV.

We look forward to hearing from you!

Dipartimento: F&B Sala

L'azienda

db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.

db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

These are the ten chapters of the db story.

Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.

Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.

Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.

We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.

Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.

An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.

Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.

Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.

Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.

To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.

Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.

Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.

The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.

We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.