Receptionist M/F - Il Palazzo Experimental

Experimental Group

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Receptionist M/F - Il Palazzo Experimental

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ABOUT US

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds.

The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

In the heart of Ibiza, Gran Hotel Montesol mixes history and modernity since 1933, being home for cosmopolitan travelers and seekers of unique experiences in Ibiza. It's 33 rooms and outstanding restaurant continue making history by welcoming international guests and locals to celebrate and share joy together.

IL PALAZZO EXPERIMENTAL

Il Palazzo Experimental offers 32 elegantly decorated rooms and suites designed by Dorothée Meilichzon, along with a large private garden overlooking a peaceful canal.

The hotel features three magnificent entrances from the Giudecca Canal: one leads to the restaurant L’Adriatica, another to the reception, and the third to the Experimental Cocktail Club, the group’s latest signature bar following those in Paris and London.

ABOUT THE JOB

We are seeking a Receptionist M/F to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following:

Greet and assist all guest as soon as they come in.
Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
Respond to all guest questions and requests, offering a personalised service adapted to each request.
Ensure that a high level of customer service is always provided, respecting our quality standards.
In coordination with the Front Office Manager, deal with customer complaints.
Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
Participate in the management of the hotel's general mailbox by replying and redirecting emails.
Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
Ensure all equipment of the department is kept clean and in good working condition.

ABOUT YOU

As a Night Auditor, you will represent the hotel during nighttime operations and work closely with other team members. To excel in this role, you should demonstrate the following:

Social, engaging, and service-oriented personality, even during night shifts.
Flexibility and adaptability to the unique challenges of nighttime operations.
Strong communication skills and professionalism in handling guest interactions.
Attention to detail and the ability to anticipate and meet guest needs during quieter hours.
Experience with Microsoft Office Suite and hotel management systems (PMS: Oracle, Opera, Micros).
Knowledge of additional languages is an asset.
A keen understanding of safety and security protocols.
Previous experience in night reception or hotel operations is a plus.

Experience the Experimental Group!

Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how

Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

Opportunities of training and career development.
Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
Corporate events.

Dipartimento: Reception

Su di te

Lingua richiesta: Francese.

L'azienda

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros, and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.

Our philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

This is what transcends time and creates a unique, trusting relationship with each and every client in The Experimental Group all around the world !

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