Assistant Director of Housekeeping

Four Seasons Hotel New Orleans 

Join a diverse and talented team in New Orleans! We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.  

We are looking for an Assistant Director of Housekeeping who ensures the ultimate comfort, cleanliness and safety for all of our guests, as guided through Four Seasons standards and maximize efficiency and productivity for the hotel Housekeeping department.

Job Responsibilities

• Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.
• Manages the staff of the Housekeeping Department.  Interviews and trains the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners.  Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services.  Participates in periodic Linen, Uniform and Supplies Inventories.  Assures that equipment is properly maintained.  Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.

Skills & Competencies:

• Fluent in English, reading and writing 
  
  
• Secondary education or equivalent experience 
  
  
• Experience required by position is from 1 to 2 years of employment in the related position with Four Seasons or other organization 
  
  
• Requires a working technical knowledge of general building maintenance 
  
  
• Working knowledge is generally learned on-the-job or through a series of professional certifications 
  
  

• Requires knowledge of the ability to operate computer equipment 
  
  

About Four Seasons Hotel New Orleans:

With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021. Guests will dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA’s best views. 

Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture. 

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world. 

Learn more about Four Seasons:

  http://jobs.fourseasons.com   https://www.linkedin.com/company/four-seasons-hotels-and-resorts   https://www.facebook.com/FourSeasonsJobs   https://twitter.com/FourSeasonsJobs  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -  http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf