Communications Coordinator

Communications Coordinator

Candidates will have an opportunity to join a team with a dynamic employee culture where you are encouraged to be your true self! At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The Communications Coordinator act as the communication hub for the operations departments. Answers and directs phone calls, manage chat, book restaurant and spa reservations as well as assist the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibilities:

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Ensures that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks.
• Support with providing exceptional quality service to our guests through our Chat messaging system.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), internet system and facsimile machines.
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
• Assists with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, and call waiting.

Preferred Knowledge, Skills and Abilities

The qualified candidate will possess the following:

• Prior administrative/customer service experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Software and Opera preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Flexible schedule; ability to work varied hours and days, including nights, weekends and holidays.

Why Four Seasons Hotel & Private Residences Fort Lauderdale?

A modern reflection of the world’s most coveted yacht clubs, Four Seasons Hotel and Residences Fort Lauderdale is an unrivaled expression of luxury and energy within this next-generation coastal city. Designed to blend seamlessly with the Atlantic Ocean waters it’s perched upon, experience a soothing oasis enlivened by vibrant social spaces and a renewed sense of Americana and possibility. Moments away from the colorful city’s most desirable outdoor activities, cultural arts, restaurants and shops, our enviable location welcomes you at the heart of this youthful South Florida Riviera.

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For’ every year since 1998…join our team and discover why.

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include inclusive and diverse employee engagement events all year-round, complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K, complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.

Miscellaneous

US work authorization is required.

Learn more about Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf