Concierge GRO

Concierge GRO
Full time

Position : Line Staff
Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for Concierge, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Chef Concierge. 

Responsibilities

Contribute to our environment with a positive and friendly attitude

Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

Communicate with team members to ensure the highest level of personalized service

Demonstrate thorough product knowledge when communicating with customers

Be versatile, flexible, show stress management, manage criticism, and manage conflict effectively.

Qualifications and Skills

Reading, writing and oral fluency in BOTH the Korean & English language

Knowledge of additional languages preferred

College degree preferably specializing in hospitality

Ability to operate computer equipment

Exceptional organizational skills and the ability to manage several demanding tasks in a consistently busy environment.

Visa Requirements

Must already possess valid work authorization in South Korea.

What to Expect: You Will…

Be part of a cohesive team with opportunities to build a successful career with global potential

Have access to a robust benefit plan

Have the opportunity to engage in diverse and challenging work

We look forward to receiving your application!