Director of Food & Beverage

Join a diverse and talented team in Four Seasons Resort and Residences Los Cabos at Costa Palmas 

 Four Seasons Resort and Residences Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community located in La Ribera, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.  

We are looking for a talented, passionate and enthusiastic Director of F&B to join our team and lead the Restaurant and Bars operations at our beautiful East Cape and continue our journey in creating an unique and exceptional destination to stay and work in Los Cabos.  

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:  

Hotel Site: www.fourseasons.com/loscabos  

Instagram: #fsloscabos 

The role of the Director of Food and Beverage

The Director of Food and Beverage is part of a diverse and dynamic planning committee team that provides award-winning service to our valued guests. This leader will provide leadership for all F&B management team and will be responsible for delivering the highest level of restaurant and bars experience with a strong focus on Elite and High Return Guests.

Essential Functions 

• Leads the Resort’s food and beverage operation, including restaurants, bars, culinary, event operations, in-room dining and pool and beach.
• Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.
• Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel.
• The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.
• The ability to work closely with the Resort Manager and Planning Committee to design an effective menus, wine lists, and amenity options while ensuring excellent product quality at a fair price.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments. 
• Supervise, train and motivate Department employees to thoroughly understand all of their duties and responsibilities. 
• Respond according to the crisis management plan to any hotel and residencies emergency or safety situation.
• Comply with Four Seasons standards for Food and Beverage, while working harmoniously and professionally with co-workers and planning committee.
• Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the guests.
• Strategic planning and execution of short-and long-range capital expenditures to enhance guest and employee experience.

Leadership Requirements​ 

General​ 

• Previous Director of F&B, or a candidate with a strong Food & Beverage background to support GM in high visibility resort with all operational components.
• Strong understanding of culinary, restaurants and bars business operations in a hotel / resort environment.
• Individual with high energy and personality that will bring extensive knowledge, creativity and flair to the hotel operations and the team.
• Resort experience is a plus given the hotel's unique location and business mix.
• Able to evidence strong work ethic. A true role model of Evolve Leadership Behaviors, an inspirational and motivational leader with excellent emotional intelligence.
• Ability to develop Operational PC leads for career growth and next steps while influencing operational excellence in hotel through divisional and department head performance.
• Ability to deliver exceptional experiences in the post COVID era in a market with considerable competitive supply growth.
• Presence in the operation will be critical to build engagement with staff, customers, and residents.
• Project management and construction experience is advantageous to navigate short and long-term operational project initiatives.
• Ability to recognize and adapt to the fast-paced hotel operation​. 
• Leadership skills to maintain the balance between owner/operator. ​ 
• Pro-active influencer of future direction of business, vision and product of the hotel.​ 
• Impeccable follow up skills​​. 

People​ 

• Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.
• Demonstrates a commitment to DIB efforts, effectively listening for understanding and enhancing the culture.
• Ability to teach, coach, mentor and inspire a team which is majority not exposed to global work environment and are new to Four Seasons management style​.
• Modern workplace considerations such as wellness, life balance and flexibility are important given the remote location of the resort.

​ Product​ 

• Attention to Detail / Product Innovation / Drive Medallia / Creativity / Maintenance of F&B product.  
• Contribute in creating a relationship with increasing base of return guests, ELITE guests, VIPs and residents.
• Passion for product and service innovation are necessary in support of performance targets.  Key to this will be elevating guest experience through creative programming while maintaining service standards and consistency.
• Ability to relate to younger demographic including successful tech leaders and entrepreneurs.

​ Profit​ 

• Strong business acumen is essential for developing trust and support from staff and department heads.
• Creativity to find and deliver on new revenue opportunities.
• The ability to manage through controlling operating & labor expenses without compromising guest and employee experience.
• A demonstrated skill to interpret and analyze financial reports and take necessary actions.

Knowledge and Skills 

Education:  
College degree preferably specializing in hotel/restaurant management or business administration 

Experience:  

• Solid experience in a diversity of F&B leadership positions. 
• Solid experience as a Senior Department Head and Division Head in a Luxury Hotel or Resort 
• Strong background in F&B Management. 

Skills and Abilities:  

• Requires knowledge of the ability to operate computer equipment 
• Ability to read and speak and write English and Spanish 
• Understand and familiar with quality standards and service standards of the hotel 
• Reasonable cost analysis and cost management skills 
• Highest level of integrity and transparency 
• Apply an ethical approach to the outcome of situations 
• Strong interpersonal and relationship-building skills to work with cross-functional teams 
• Reasonable problem-solving, decision-making and conflict resolution skills 
• Work in a safe, prudent and organized manner 
• A guest experience champion with sophisticated guest relations skills. 
• Elevated Leadership skills and experience in a multicultural environment 
• Resort and remote location experience are desirable. 

Benefits: 

• Compensation: Highly competitive salary and EXPAT package with annual incentive plan 
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort 
• Uniforms:   Complimentary Dry Cleaning for professional attire.         
• Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location 
• Training & Development: Extensive online and in –person Leadership development opportunities. 

 And many more property and location specific benefits 

What to Expect: 

• Be part of a cohesive team with a singular focus on creating memorable experiences for our guests and employees. 
• Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons. 
• Career growth opportunities worldwide at other Four Seasons hotels & resorts. 
• Be presented with a competitive pay scheme along with attractive Incentive Plans. 
• Earn complimentary rooms nights based on your service period with the Four Seasons. 
• Be provided with meals in Employee Restaurant & Outlets as per the dining policy. 
• Have the opportunity of staying fit by using our Guest Gym & outdoor sports facilities. 

About Four Seasons Hotels & Resorts:  

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world. 

Service Culture 

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. 

What it is Like to Work for Four Seasons Hotels & Resorts: 

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free! 

Learn more by visiting us at: 

Company Site:       www.fourseasons.com     

Our Careers:           jobs.fourseasons.com        

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts   

Facebook:               https://www.facebook.com/FourSeasonsJobs   

Twitter:                     https://twitter.com/FourSeasonsJobs   

Learn more about our innovative initiatives:  

Pop Downs: www.fourseasons.com/popdown  

Envoy by: www.fourseasons.com/landing-pages/corporate/envoy/  

We look forward to receiving your application.