Food and Beverage Server (Lobby Lounge)

Basic Function:

• Experienced technical position in the food and beverage service

Role and Responsibilities

General

• Executes all tasks assigned by his/her supervisor
• Demonstrate high degree of standard awareness, promotes team work and act as a role model
• Attains all scheduled training sessions
• Displays warmth, care and enthusiasm when dealing with guest and fellow colleagues

Departmental

• Prepares miseen place, setup and clears table, in the work area. Maintains high standard of hygiene and orderliness
• Takes order for guest, serve food and beverage and serve as per the hotel services and products
• Is thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitively
• Provides genuine hospitality
• He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
• He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
• Keep abreast of events happening in the hotel

Specific responsibilities and task

General

• Adheres to the hotel’s code of conduct and grooming and hygiene standards
• Is seen on working hands-on, assists colleagues in crunch times, walk the talk
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Does the linen pickup and main the stock
• Has to set the side stations after every meal period

Departmental

• Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
• Requisitions supplies according to established procedure
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner

Appropriate manual/policy and procedure: 

• Four seasons service culture standards
• Four seasons core standards

General:

Front and lobby areas

Problem resolution

Heart of the house/employee dinning

Staff locker rooms

Compliance policies

• Confidential, privacy and proprietary data statement
• Policy against harassment
• Electronic system policy

Skills and Abilities:

• Has to have 1-2 years of relevant experience in a 5-star hotel/resort or reputed stand-alone restaurant
• Possesses aptitude and upward mobility
• Should be flexible in working in different outlets on business demand
• Possesses excellent English, math and psychometric abilities

Basic beverage knowledge preferred