Four Seasons
Pubblicata
Front Office Supervisor
Cosa comprende il lavoro
- Performs and supervises guest arrival, guest departure, cashiering tasks in accordance with hotel standards; fulfills special guest requests
- Attends to concierge and/or business centre requests in a precise and efficient manner; provides insightful information to internal and external customers
- Is seen as actively developing his/her network of contacts; organizes concierge surveys; updates and maintains Concierge database with meaningful information
- Has excellent knowledge of and is able to intuitively recommend the hotel's rooms and facilities; drives upselling programs
- Assumes the responsibilities of the Assistant Manager in his/her absence
- Provides genuine hospitality and recognition in the work area; maintains strict discretion; proactively updates guest history database; promote hotel services and products
- Anticipates guest needs and takes ownership of guest concerns and requests; ensures speedy and accurate follow up where required; acts decisively to ensure guest satisfaction; reports and notifies all glitches to Assistant Manager for further follow up
- Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues
- Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification
- Dipartimento: Responsabile Rooms Division
