Guest Experience Agent

About Four Seasons Hotels & Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Sydney:

The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

The Role:

You will be collaborating with the Guest Experience Manager to create outstanding and unique guest experiences. The Guest Service department carries a responsibility to ensure a memorable first and last impression of the Hotel is of the highest quality.

Job description: 

• Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience 
• Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
• Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
• Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors
   

The successful applicant will possess:

• The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
• The ability to keep calm under pressure, while at times, handling multiple tasks 
• Strong verbal and written communication skills are a must - including good general knowledge of local areas and events 
• Presented professionally at all times 

Key Benefits:

• Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
• Complimentary meals whilst on duty
• Internal and external development opportunities

If you feel this is the role for you we would love to hear from you!

We thank you in advance for your application, only successful applicants will be contacted.