Guest Relations Executive (Front Office)

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Guest Relations Executive (Front Office)

The Guest Relations Executive is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions and concerns.

This position is on a rotating shift basis, including overnight shifts and On-Job Training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task.

Responsibilities:

• Welcome guests upon arrival and check-in according to established standards and procedures.
  
  
• To provide courteous and efficient service and if possible, to comply with each and every guest request.
  
  
• Check out guests courteously and accurately.
  
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow-up when necessary.
  
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
  
  
• Maintain good guest relations with in-house guests at all times.
  
  

Requirements:

• Open to entry-level candidates with Diploma in Hospitality or its equivalent.
  
  
• Advantageous to have 1 year of relevant experience in the hospitality industry.
  
  
• Good organisational skills, ability to prioritize workload and handle pressure.
  
  
• Pleasant disposition with strong interpersonal and communication skills.
  
  
• Knowledge of Opera System would be an added advantage.
  
  
• Able to work on rotating shifts including weekends and public holidays.
  
  
• Kindly note that due to work visa restrictions, position is open to Singaporeans only.
  
  

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
  
  
• Unique strong culture
  
  
• Best-in-industry training
  
  
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  
  
• Paid holidays/vacation
  
  
• Dental and medical/disability/life insurance
  
  
• Employee service awards/Birthday Gift
  
  
• Annual employee party/social and sporting events
  
  
• Complimentary meals in a dedicated employee restaurant