Guest Relations Officer

Four Seasons Hotels & Resorts Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Resort Langkawi, Malaysia
Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats. Join our team! Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for a dynamic Guest Relations Officer in our Front Office Department. We are looking for an individual who can provide support to our Front Office department. The Guest Relations Officer welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.  Checks guest out of the hotel, preparing and explaining the bill.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Responsibilities Include (but are not limited to): The Guest Relations Officer is the guest’s first impression of the greetings, venue, and guest preferences.

• Checks in guests in an efficient and friendly manner, using guest names whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to the guest room. Issue correct keys to the guest.
• Check out guests at end of the stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bills to the guest.  Settles bills accurately through credit card or cash transactions.
• Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. 
• Handle all guest's interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Work harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications and Skills:

• Previous high-end front office experience.
• Must be well organized and used to working in a multi-tasking environment.
• Knowledge or the ability to operate computer equipment.
• Must be able to stand for the scheduled shift.
• Require reading, writing and oral proficiency in the English language, second languages beyond that would be an asset.
• Ability to work effectively under pressure and teamwork.
• Strong organizational and self-guided multi-tasking skills.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure
• The opportunity to engage in a diverse and challenging work environment
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Competitive salary and benefits (Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)
• Complimentary uniforms and uniform care
• Complimentary Employee Meals
• 5 working days and 2 off days

Remarks: Due to current Employment Visa restrictions in Malaysia, this position is only open for Malaysian Nationals or those who have Malaysian Spouse Visas, can only apply. The location for this position is: Langkawi, Kedah, Malaysia Learn more about what it is like to work at Four Seasons, visit us: http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs Learn more about Four Seasons Langkawi on Social Media: Instagram: @FSLangkawi Twitter: @FSLangkawi Facebook:  https://www.facebook.com/FourSeasonsResortLangkawi/ For more details please visit our website:  http://www.fourseasons.com/langkawi