Host/ess

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. 

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

About Four Seasons Resort Costa Rica at Peninsula Papagayo:  

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.  

The Host/Hostess plays a crucial role in ensuring a positive and welcoming dining experience for guests. They are the first point of contact for guests and are responsible for greeting, seating, and assisting patrons throughout their visit. The host/hostess creates a warm and inviting atmosphere, manages table reservations, and supports the restaurant team in providing exceptional service.

Key Responsibilities:

Greeting and Seating Guests:

• Welcome guests upon arrival with a friendly and professional demeanor.
• Manage the seating process efficiently to ensure a smooth flow of guests.
• Monitor and maintain the waitlist, taking note of special requests or preferences.

Table Reservations:

• Handle telephone inquiries and table reservations, recording them accurately.
• Maintain an organized reservation book, updating it regularly.
• Ensure that reserved tables are prepared and set appropriately before guests' arrival.

Communication and Guest Relations:

• Provide information about the restaurant's offerings, menu, and promotions.
• Address guest inquiries and concerns promptly and courteously.
• Demonstrate a genuine interest in guests' needs and preferences, going the extra mile to ensure their satisfaction.

Coordination with Restaurant Team:

• Communicate effectively with servers, kitchen staff, and management to ensure a seamless dining experience.
• Inform servers about special guest requests or considerations.
• Collaborate with the restaurant team to maintain efficient table turnover and service flow.

Maintain Restaurant Appearance:

• Keep the entrance and reception area tidy and welcoming at all times.
• Monitor the cleanliness and organization of dining areas and ensure they meet established standards.
• Assist with clearing and resetting tables when needed.

Special Events and Functions:

• Assist in organizing and coordinating special events or private functions when required.

Compliance and Safety:

• Adhere to food safety and hygiene standards.
• Comply with the resort's policies, procedures, and guidelines.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Positive, friendly, and outgoing personality.
• Ability to handle a fast-paced environment and remain calm under pressure.
• Exceptional organizational and multitasking abilities.
• Strong customer service orientation.
• Basic knowledge of restaurant operations and menu items.
• Proficient in basic computer skills.
• Previous experience in a similar role or in the hospitality industry is an advantage.

Working Conditions: The host/hostess role primarily takes place in a restaurant setting, including standing for extended periods and working in a fast-paced environment. They may be required to work evenings, weekends, and holidays based on the restaurant's operating hours and the resort's needs.