Four Seasons

Pubblicata

Hostess

Cosa comprende il lavoro

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 180+ hotels and private residences in major city centers and resort destination in 47 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

Main Duties/Description:

Set up the hostess stand, review the reservation book and make recommendations as to the setup of the table.
Open the restaurant for business at the prescribed time each shift.
Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set.
Pick up the daily menus and insert them properly in their covers.
Inspect every menu and list to ensure their condition and appearance.
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
Assign seating taking into account service standards.
Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
Maintain a station chart and cover count for the F&B space using the Eat2Eat system.
Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Handle guests without reservations or those waiting for others to join them.
Handle lost and found items.
Check guests’ coats or packages when necessary.
Address guests by name whenever possible.
Address a guest dissatisfaction immediately and inform the manager of the action taken.
The ability to anticipate the needs of guests while scanning the room constantly.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Collect guest’s information (i.e. business cards, special occasion, dates, preferences etc) and log according to policy and procedure.
Complete special projects (menu changes, signage, etc) as instructed.
Ensure proper table set-up and make minor adjustments as needed.
Stock paper/office supplies.
The ability to follow proper payroll and uniform procedures.
Take an active role in implementing safety procedures and following up within the department.
Respond properly in any hotel emergency or safety situation.
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Assist with food & beverage service throughout hotel, guest rooms, meal periods, special events etc. Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc)
Develop a complete working knowledge of the menu items and their ingredients and preparation.
Recognize and address potential intoxicated, disruptive or undesirable guests.
To carry trays, bus and reset tables with linen, china, glass and silver.

Preferred Qualifications and Skills:

The ability to speak and write English fluently is required.
Requires Multitasking, attention to detail and problem solving skills
Excellent telephone manner and ability to communicate with customers

The benefits offered by Four Seasons Hotel Kuwait include:

Full board shared living accommodation in a high quality, well-resourced compound
Complimentary nights at FS Hotels worldwide
Regular social and sporting events
Paid home leave tickets
Quality employee meals
Free transportation to and from work
High speed Wi-Fi internet in accommodation and employee transportation buses