Leisure Sales Specialist

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. 

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

About Four Seasons Resort Costa Rica at Peninsula Papagayo:  

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.

Position Functions Outline

• Assist with planning of client site inspections and organize amenities and client preferences with the Resort team.
• Host site inspections on behalf of sales team
• Entertain agents / fam trips in resort F&B outlets
• Coordinate agent property visits including FAM trips
• Receive and respond to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards.
• Prepare wholesale contracts and proposals for Leisure Sales team 
• Proactively field questions and manage client requests in the absence of a Sales Managers.
• Prepare accurate written correspondence in English including letters, contracts, proposals, reports, and emails using Microsoft 360, MS Word, Excel, Golden Sales & Catering. 
• Maintain GSC accounts including: traces, creating and updating accounts and bookings, and creating and editing events in the booking function diary.
• Develop and create required Sales and Marketing and resort collateral such as flyers, brochures, FAM invitations, site alerts, stay itineraries, sales presentations, etc.
• Work harmoniously and professionally with co-workers and planning committee.
• Answer client questions, provide information about the resort and maintain relationships with clients while Sales Managers are traveling on business.

• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Write/run Golden Sales & Catering and Opera reports associated with Leisure Sales needs and/or mailings.
• Run weekly and monthly reporting through Opera and Revfinder
• Maintain client portals (i.e. Wholesales, FHR)
• Providing Catering Administrative Assistant support as necessary, including but not limited to contract turnovers, merging contracts, site inspection forms.
• Managing projects related to sales initiatives such as holiday gifts
• Periodically assist with front of house operations including greeting and directing guests.
• Finalizing the requirements and assisting with resume preparation of confirmed bookings when needed.
• The ability to perform other tasks or projects as assigned by hotel management.

QUALIFICATION REQUIREMENTS:

• Excellent reading, writing & oral proficiency in the Spanish & English language
• An eagerness to interact directly with clients in the absence of Sales Managers
• Strong organizational skills
• Great attention to detail
• Ability to multitask
• Able to handle a large volume of telephone calls and emails in an efficient and courteous manner
• Proficient in Microsoft Word, Excel, Internet, Microsoft 360
• Food and Beverage, Conference Services or Reservations/Front Desk knowledge is a plus
• Work well under pressure, requires multitasking and being a team player
• Detail oriented, well developed organizational skills and a strategic thinker