Reservations Agent - Russian Speaker (Non-Management)
Reservations Agent - Russian Speaker (Non-Management)

Four Seasons


Reservations Agent - Russian Speaker (Non-Management)

Cosa comprende il lavoro


  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor/assistant in executing the day to day operational requirements
  • Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
  • Attends all scheduled training sessions, and ensure to reach goals setup by Supervisors and / or Assistant Manager,
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
  • Adheres to the hotel's code of conduct and grooming & hygiene standards
  • Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
  • Actively participates in briefings and departmental meetings
  • Maintains a clean and orderly work area and promotes a safe working environment
  • Performs any cognate duties as assigned
  • Flexibility to work to demands of the business


  • Is highly knowledgeable on all hotel services and facilities including hours of operation, key hotel personnel, daily activities, special functions.
  • Process all reservation requests, changes and cancellations received by phone or email
  • Input and access data reservation in reservation system
  • Require to run daily opera reports
  • Identify guest reservation needs and determine appropriate room type
  • Continuously updates the "Show Me You know Me" database; shares information with operational departments to ensure a high quality arrival experience.
  • Updates and maintains guest history profiles as per standards
  • Monitor Online Travel Agencies (OTAs) and Online Tour Operators extranet (reservation functions) to ensure data accuracy
  • Assists the Supervisor, Assistant Reservation  Manager in the preparation of reports including cancellation, no shows, and sources of reservations
  • Is Adept at handling multiple telephone calls at any given time
  • Follow sales techniques to maximize reservation upselling program
  • Reviews guest history where available and takes steps to ensure high quality guests experience
  • Reviews and verifies all WRO arrivals for appropriate profile
  • Ensures appropriate guest recognition in accordance with the hotel's programs and using sound discretion
  • Works closely with the Sales department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions etc.
  • Monitors quality of data entry by user and rectifies if required to ensure company standards are met
  • Maintains high levels of guest confidentiality and data privacy as per company guidelines
  • Report any equipment failures/problems & repair requests to Supervisors

Seychelles at Desroches Island

Reservations Agent - Russian Speaker (Non-Management)


A tempo completo, A tempo indeterminato

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