Resort Assistant Manager

When Legends Come To Life

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.

Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean. 

On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.

The Ocean Club has a treasured history serving generations of luxury travelers.  Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.

The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.

The Role of the Resort Assistant Manager

A Resort Assistant Manager plays a crucial role in ensuring the smooth day to day operations of the hotel and they also ensure that guests have an exceptional experience. Their responsibilities include supervising staff, managing budgets, handling guest complaints, and ensuring compliance with hotel policies and procedures. They should have excellent communication and leadership skills, be able to work well under pressure, and have experience in the hospitality industry.

Key Functions

• Give assistance to reception areas where congestion appears
  
  
• Check Housekeeping and Laundry on availability of supplies for preparing guest rooms and other delays in getting rooms ready
  
  
• Liaise with Executive Housekeeper, Director of Engineering, Director of Laundries, on any outstanding problems, especially repairs to equipment, furniture, supplies, etc
  
  
• Check Beach and Pool areas. In the morning see that the beach is properly cleaned, seaweed raked where visible, and beach chairs spaced in sections. In the evening see that towels are picked up, beach chairs packed away, and dirty glasses returned to the bars
  
  
• During frequent rounds of departments, make notes of damaged equipment, blown bulbs water leaks, faulty air condition, needed drapery repair and areas that need to be painted
  
  
• Check all public guest and staff washrooms. See that they are kept properly cleaned and supplied
  
  
• Check all floors have dirty trays and glasses removed. See that the area of elevators is properly vacuumed
  
  
• Inspect lobby area and bath rooms
  
  
• Routinely walk the grounds
  
  
• Report all major problems and/or complaints to Senior Management or by special memorandum
  
  
• Log all items of note and follow up information in Assistant Manager's Log book
  
  
• Inform oncoming Assistant Manager of the general situation in the hotel and items to be followed up before leaving the building at the end of shift
  
  
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  
  
• Responds to all guest requests in an accurate and timely manner
  
  
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
  
  

Preferred Qualifications And Skills

• 2-4 years previous hospitality experience preferred
  
  
• Excellent written and verbal communication skills
  
  
• Strong attention to detail
  
  
• Working knowledge of hotel systems and operations preferred
  
  
• Strong computer skills
  
  

This is an exciting time to join The Ocean Club, a Four Seasons Resort.

Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort Property located in The Bahamas and is available to those individuals who possess a legal ability to work in The Bahamas without sponsorship.