Revenue Manager Shared-Services

This position will support the Senior Director of Revenue Management overseeing two Four Seasons properties Four Seasons Hotel and Private Residences Fort Lauderdale and Four Seasons Resort Palm Beach. Don't miss this unique opportunity to join our award-winning team, while beginning your career with the world's leading luxury hotel company!

Four Seasons Hotel and Residences Fort Lauderdale is part of a shared services collection with shared ownership. That encompasses the Four Seasons Resort Palm Beach, Four Seasons Hotel & Residences at The Surf Club, and Four Seasons Hotel Miami. This position is a shared services role, the ability to embrace and collaborate while aligning efficiencies within the collection is essential.

PURPOSE

Four Seasons Hotel and Private Residences, Fort Lauderdale is searching for a Shared-Services Revenue Manager. This role will be categorized as an Assistant Manager. The position will support the total revenue management efforts throughout the hotel while collaborating with the Senior Director of Revenue on rate, inventory, and marketing strategies for maximum return on investment.  The ideal candidate will have experience working within Opera, IDeaS G3 RMS, and PowerBI. Excellent verbal skills in English are required, and additional proficiency in another language is a plus. Previous experience in Reservations, Revenue Management or Sales and Marketing is required. Additionally, previous experience as a Group Rooms Coordinator or Rooms Controller is preferred. Must thrive in a fast-paced environment and be comfortable working in a team setting.

DESIRED KNOWLEDGE AND SKILLS

Education and Experience

• Four-year college degree from accredited university
• Experience: Three years of experience in reservations management, revenue management or sales & marketing.

Desired Skills and Abilities

• Excellent oral and written communication skills.
• Excellent organization and time management skills.
• Strong IT (Information Technology) foundation is required: Proficient in Excel, Opera, Salesforce, Microsoft Office, Windows. Knowledge of PowerBI, Ideas RMS and Hotelligence is an asset.
• Excellent analytical skills and ability to demonstrate key insights translated to fact-based decision-making.

 

ESSENTIAL FUNCTIONS

• Assist the Director of Revenue with daily rate and inventory management. Able to cover all functions of revenue management in the absence of the Director of Revenue.
• Update weekly Forecast and Yield reports, attend, and contribute to the respective meetings.
• Develop, maintain, and analyze production reports as needed to provide business performance reviews, hotel pricing/yielding results, mix of business optimization studies, marketing and customer behavior, competitive intelligence, forecasting and statistical data, budgeting support, etc. Conduct ad-hoc reports as needed.
• Supports the Group and Leisure sales teams on making the best business decisions relating to pricing, ancillary spend, displacement, concessions, and liabilities. 
• Actively participates in RevMax Meetings and Pipeline Meetings to evaluate optimal mix of business.
• Monitors and ensures rate integrity between Fourseasons.com and all other distribution channels. Work with the WRO Distribution and Central Systems Support teams to ensure the resort has optimal website display for rates and promotions
• Controls and balances inventory and rates for the Wholesale segment.  Responsible for coordinating with the Leisure Sales team on communicating restrictions to all account partners
• Monitor the OTA market segments; set and review production goals, and monitor on-line content for best compliance scores, placement, and exposure
• Provide reporting and analyst assistance to all revenue generating departments (Spa/ F&B, Cabanas), as needed
• Reviews group cut-off dates to ensure proper inventory is being sold and leads Group Pick-Up Meetings with the Group Coordinator and Conference Service Management team
• Manage room reservations and acts as Rooms Controller as needed
• Enforce the established room and rate availability guidelines to maximize occupancy and revenue. 
• Supports the Sales, ResCom, Front Office, and Guest Experience Departments as needed with prospect business or current business on the books
• Works closely with and supports the functions of the Group Rooms Coordinator
• Gatekeeper to create and maintain rate codes for all published rates, packages and promotions in Opera and IDeaS. Liaise with WRO Distribution to ensure parity for all selling channels
• Assist in maintaining all revenue management related systems; IDeaS, Power BI/ RevFinder, Opera PMS, Golden Sales & Catering
• Partner with Director of Revenue to host revenue management or sales related training classes
• Provide back up for Senior Director of Revenue Management in his/her absence.
• Prepare Sales/Revenue Management Month End Reports (Scorecards, Owners Documents, etc.)
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

SERVICE CULTURE 
Currently operating 126 hotels and resorts, and 53 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For’ every year since 1998…join our team and discover why. 

WHAT TO EXPECT 

Competitive Salary & Wages 
401(k) Retirement Plan 
Excellent Training and Development opportunities 
Complimentary Accommodation at other Four Seasons Hotels and Resorts 
Complimentary Dry Cleaning for Employee Uniforms 
Complimentary Employee Meals 
… and so much more! 

LEARN MORE ABOUT A CAREER WITH FOUR SEASONS
http://jobs.fourseasons.com/ 
https://www.linkedin.com/company/four-seasons-hotels-and-resorts 
https://www.facebook.com/FourSeasonsJobs 
https://twitter.com/FourSeasonsJobs 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf