Welcome Ambassador

Job Summary:
The Welcome Ambassador is the primary point person for ensuring all guests have a seamless and memorable arrival experience. This person acts as a liaison between the guest and the front desk/ concierge teams, to ensure all guest needs are met upon arriving to the resort.

Job Duties and Functions

* Review all arrivals daily, noting special requests and blocking rooms accordingly to meet guest needs.

* Assist with the management of the lobby, including but not limited to assisting arrival and departure queues, ensuring constant tidiness and organization, ensuring all areas of the lobby are well-stocked with supplies, proactively greeting all guests that arrive or pass through the area

* Assist in delivering a curated arrival experience for all guests, including but not limited to serving welcome beverages, offering chilled towels, assisting with arranging guests with taxis or other excursion needs

* Act as the point person for orienting the guest with the resort, by highlighting key features, offering thoughtful and personalized recommendations, and providing useful information for the guest stay

* Attend monthly departmental meetings and actively participate in discussions and updates.

* Maintain open communication with key departments including Reservations, Sales, Housekeeping, Bell Services, and Valet via telephone or radio.

* Stay informed about local tourism and recreational offerings throughout the island. Assist guests with recommendations and reservations when needed.

* Performs other duties and attends meetings, as assigned by hotel/department leadership

Education and Experience:

* High school diploma or general education degree (GED) required.

* Prior experience in a customer service or hospitality role is preferred

* Must be able to stand for prolonged periods of time during shift

* Work well under pressure, dealing with many arrivals and departures within a short period of time.

* Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

* Must be able to work with and understand financial information and data, and basic arithmetic functions

* Skillful in verbal and written communication, with phenomenal customer service and attention to detail.

* Ability to lift 30 pounds

* Flexible schedule, able to work evenings, weekends and holidays.
Source: Hospitality Online