Concierge Supervisor 礼宾部主管

Concierge Supervisor 礼宾部主管

Application Deadline: 30 June 2024

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: China - Shanghai (Lujiazui, Pudong)

Reporting To: Chief Concierge

Description
Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Kempinski and the brand ethos.

Key Responsibilities
MAIN RESPONSIBILITIES

• Assist guests with all inquiries, both hotel and non-hotel related  
• Conduct effective shift briefings to ensure hotel activities and operational requirements are known 
• Maintain detailed knowledge of the activities of the day and alert to any potential problems
• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
• Consult Log Book for information/request left by outgoing shift
• Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
• Record incoming registered mail, telegram, parcel, telex in appropriate file
• Night staff check mail, message of expected guests against the system/computer and expected arrivals
• Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

About Grand Kempinski Hotel Shanghai:
Set in the heart of Shanghai’s Lujiazui District overlooking Huangpu River, Grand Kempinski Hotel Shanghai embodies European elegance and luxury. At the heart of Asia’s financial centre, the hotel offers endless opportunities for business travellers. It is within walking distance of Oriental Pearl Tower, IFC Mall, a 17-kilometre cycling and jogging track along the Huangpu River, the metro and Shanghai Aquarium. The hotel has 686 rooms and suites, six restaurants and bars and extensive banquet facilities for up to 720 people. Additionally, guests are welcome to enjoy the indoor pool, spa and fitness centre on floor 30 with panoramic views. Both Pudong and Hongqiao international airports can be reached within 45 minutes.
About Grand Kempinski Hotel Shanghai China

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.