Assistant Day & Night Receptionist
Cosa comprende il lavoro
Responsibilities:
- Support the Front Desk team in delivering a seamless and welcoming experience to all guests.
- Greet and assist guests upon arrival and departure, providing information about hotel facilities and services.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
- Assist with check-ins, check-outs, and reservation management under the guidance of the Front Desk team.
- Maintain accurate records of guest information, room availability, and daily reports as required.
- Handle incoming and outgoing mail, packages, and messages, ensuring timely delivery.
- Assist in coordinating guest requests and special arrangements, escalating complex issues to the Front Desk Supervisor or Manager.
- Help maintain front desk organization, supplies, and administrative tasks to ensure smooth operations.
Qualifications & Assets:
- At least 1 years' experience working in a similar position.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to work on a variable schedule including weekends and holidays
- Ability to integrate and work well in a team environment
- Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
- Good telephone persona with a friendly and helpful demeanour
- Possess an eye for detail and ability to work under pressure
- Strong written and verbal communication skills
- Strong problem solving and trouble shooting skills
- Self-motivated with the ability to work in a fast-moving environment
- Dipartimento: Reception
Su di te
- Lingua richiesta: Inglese.
L'azienda
Hugo’s Group is Malta’s premier hospitality and entertainment brand, bringing together vibrant nightlife destinations, a signature burger bar, and two cutting edge hotels. Built on a foundation of exceptional service and forward-thinking innovation, we continue to set new standards in guest experiences.
At Hugo’s Group, we offer rewarding career opportunities, competitive benefits, and a collaborative environment where teamwork is at the heart of everything we do. As proud holders of the Equality Mark certification, we are deeply committed to fostering an inclusive, supportive, and transparent workplace where every individual has the opportunity to thrive.
If you’re driven, energetic, and passionate about hospitality, join our dynamic team and play a key role in creating unforgettable experiences for guests from across the globe.