Crew Member
Cosa comprende il lavoro
This position calls for a professional, customer service-oriented individual with a flair for F&B.
Responsibilities:
- Ensure you report for duty punctually, well-groomed and in full uniform, so presenting the correct impression to all colleagues and clients
- Ensure all clients are greeted and dealt with in accordance with Restaurant Standards
- Be fully aware of your section's table allocations and special requests during service
- Ensure regular clients are known and greeted accordingly
- Ensure courtesy to guests at all times
- Ensure the food and beverage service to guests is of the expected standard, maintaining the reputation of the Restaurant
- Responsible for all items entered into the system and have a thorough knowledge of how the system works
- "Sell" rather than "order take" at each appropriate opportunity and always respond positively to non-menu items requested
- Have complete knowledge of the menu and wine list
- Inform the kitchen team of any guest's food requirement in accordance with Restaurant Standards
- To familiarize with the reservations for each service and any associated special requirements; To identify hosts and treat them according to standards
- Report any complaints/comments to the Restaurant Manager immediately
- Ensure highest standards of customer care at all time, providing a friendly, courteous and professional service at all time
- Understand the flow of service in order to anticipate guests' needs whenever possible
- Ensure that all tables are cleared, cleaned and reset in accordance with Restaurant Standards
- Acknowledge and bid farewell departing guests in your section, leaving them with a good and professional lasting impression
- Be actively involved in an efficient and effective restaurant operation, carrying out any reasonable task requested by the Managers and Supervisors in order to assist with the smooth operation of the restaurant and to ensure good teamwork
Qualifications & Assets:
- At least 4-year experience working in a similar position
- Ability to work with little supervision
- Ability to multi-task with the ability to perform well in a fast-paced environment
- Ability to handle unexpected problems and provide solutions to challenges
- Excellent presentation skills
- Hands-on experience with cash register and ordering information system
- Dipartimento: Altro
Su di te
- Lingua richiesta: Inglese.
L'azienda
Hugo’s Group is Malta’s premier hospitality and entertainment brand, bringing together vibrant nightlife destinations, a signature burger bar, and two cutting edge hotels. Built on a foundation of exceptional service and forward-thinking innovation, we continue to set new standards in guest experiences.
At Hugo’s Group, we offer rewarding career opportunities, competitive benefits, and a collaborative environment where teamwork is at the heart of everything we do. As proud holders of the Equality Mark certification, we are deeply committed to fostering an inclusive, supportive, and transparent workplace where every individual has the opportunity to thrive.
If you’re driven, energetic, and passionate about hospitality, join our dynamic team and play a key role in creating unforgettable experiences for guests from across the globe.