Shift Leader
Cosa comprende il lavoro
The Shift Leader must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Shift Leader should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended.
Responsibilities:
-Build and maintain positive client and customer relationships
-Plan, supervise and control various operations whilst working
closely with the direct manager
-Ensure that the service team is well managed
-Ensure that a high quality of product and service is maintained
in the venue to ensure guest satisfaction and safety
-Complete daily operational tasks in a timely manner
-Conduct briefing meetings with restaurant personnel
-Ensure that restaurant employees are in proper uniform and
adhere to the venue's appearance standards
-Help foster a positive working environment for all workers and
check in regularly to ensure employee satisfaction
-Inspect facilities regularly and enforce strict compliance with
health and safety standards
-Oversee preparation of daily summary reports
-Be knowledgeable of all services and products offered by the
restaurant
-Provide a two-way communication and nurture an ownership
environment with emphasis in motivation and teamwork
-Resolve any customer complaints as needed
-Suggest changes to operating standards to improve efficiency of
work
-Set departmental goals and create plans of action for achieving
them
Qualifications & Assets:
-At least 1 year experience working in a similar position
-Ability to work on a shift basis including evenings, weekends,
and public holidays
-Ability to integrate and work well in a team environment
-Ability to diffuse tense situations and resolve conflicts
-Ability to make decisive decisions, delegate responsibilities
and maximize resources
-Excellent skills in Microsoft Office Suite, particularly
Outlook, Word, and Excel
-Possess an eye for detail and ability to work under pressure
-Strong leadership and organisational skills
-Strong written and verbal communication skills
-Strong problem solving and trouble shooting skills
-Self-motivated with the ability to work in a fast-moving
environment
-Working knowledge of various computer software programs (MS
Office, restaurant management software, POS system)
- Dipartimento: Responsabile Rooms Division
Su di te
- Lingua richiesta: Inglese.
L'azienda
Hugo’s Group is Malta’s premier hospitality and entertainment brand, bringing together vibrant nightlife destinations, a signature burger bar, and two cutting edge hotels. Built on a foundation of exceptional service and forward-thinking innovation, we continue to set new standards in guest experiences.
At Hugo’s Group, we offer rewarding career opportunities, competitive benefits, and a collaborative environment where teamwork is at the heart of everything we do. As proud holders of the Equality Mark certification, we are deeply committed to fostering an inclusive, supportive, and transparent workplace where every individual has the opportunity to thrive.
If you’re driven, energetic, and passionate about hospitality, join our dynamic team and play a key role in creating unforgettable experiences for guests from across the globe.