Front Office Team Leader - Park Hyatt Jakarta

Hyatt Hotels HQ

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Front Office Team Leader - Park Hyatt Jakarta

Cosa comprende il lavoro

Summary

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
Ensures speedy, accurate and efficient telephone and message service at all times.
Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Front Office-Host and Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that the Front Office - Host associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Ensures that the Front Office - Host associates work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
Assists in the recruitment and selection of Front Office - Host associates. Follows hotel guidelines when recruiting and use a competency-based approach to selecting associates.
Oversees the punctuality and appearance of all Guest Experience associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
Conducts annual Performance Development Discussions with Front Office Host associates, supports them in their professional development goals.
Plans and implements effective training programmers for all Front Office Host associates in coordination with the Training Manager and Departmental Trainers.
Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

Qualifications

Indonesian Nationality with a diploma in Hospitality or Business Management
Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills