IHG

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宾客服务主管 Guest Services Supervisor

Cosa comprende il lavoro

Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332

Job number: 111310

job overview职位概述

Responsible for the operational efficiency of all front desk areas during shift and the service delivery of this areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards
负责管理所有前台的运营效率和服务工作。根据既定的标准提供及时和专业的入住和退房等服务

At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol
Respect and Recognize – We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above the rest
Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services

在 華邑® 酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：

尽显中华礼仪 – 向客人展示我们标志性的欢迎礼，并用谦恭得体的中华待客之道来款待我们的客人
表达尊重认同 – 我们尊重、认知每一位客人，我们记录客人的偏好，通过个性化的服务客人的尊贵身份
协力成就事业 – 悉心洞察、领会客人商务及社交的不同需求，先行一步，力求以准确高效、超越客人期望的服务，帮助客人达成目标

Duties and Responsibilities 工作职责

Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front desk operations during assigned shift including:
在当班期间监督前台运营情况，包括：
Maintenance of guest information
维护客户信息
Maintenance of information about local events
维护当地活动的信息
Compile occupancy statistics
统计入住情况
Supervise group bookings
监督团队预订情况
Assisting with serious complaints
协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银的活动，包括：
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非正常的付款情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导培训
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Carry out debtor control
实施应收帐款控制
Prepare reports
准备财务报告
Supervise the cashiering system
对收银系统实施监管
Works with Superior on manpower planning and management needs
与上级领导一起进行人力规划和管理需求的讨论

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them.

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.