贴身管家 Butler

Hotel Brand: InterContinental
Location: China, Xiangyang

Hotel: Xiangyang (KLJXY), No.2 Shengli Street, Xiangcheng District, 441000

Job number: 121926



Your day to day  你的每一天

•主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

•保持令人愉悦的态度并专心接待每位到来的客人。

•在与行李相关的问题上，遵守客人入住和退房工作程序。

•在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

•为来店和离店的客人开关汽车及出租车门。

•将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

•熟悉酒店布局并记下护送客人的最佳路线。

•向客人提供关于酒店的设施和服务的信息，以及提供服务和引导。

•熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。

•上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。

•使用工作日志来记录重要事项。

 

•帮助部门内其它员工，如有必要则暂时代理他们的工作。

 

What we need from you  我们需要你做什么

•拥有在与他人交往时大多数时间所使用的沟通技能

•你解决问题的能力会把问题变成机会，让每一位客人留下美好的回忆

•流利的当地语言——额外的语言技能会很好，但不是必需的

•具备读写能力和科技知识——你需要对阅读、写作、基础数学和计算机有很好的掌握

•灵活性——夜间、周末和假日倒班都是工作的一部分

•具有高中或酒店行政管理、酒店管理大专或相关的专业证书

 

•拥有6个月宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.