Director of Sales and Marketing

Hotel Brand: InterContinental
Location: Mauritius, Balaclava

Hotel: Resort Mauritius (MRUMA), Balaclava Fort, Coastal Road

Job number: 125871



As Sales & Marketing Director you’ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved

Your Day to  Day

People  

• Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers    

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  

• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively  

• Recommend or initiate any HR related actions where needed   

• Drive a great working environment for teams to thrive – connect departments to create sense of one team   

• Interact with outside contacts: guests, vendors, and other contacts as needed  

• Develop and maintain great working relationships with key clients and outside contacts to increase revenue  

 

Financial  

• Hit all personal/team sales goals and maximise profitability  

• Help prepare the departmental budget and financial plans including the hotel marketing plan   

• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales  

• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan  

• Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan 

• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel

Guest Experience

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience 

• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients 

• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests 

• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business  

• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel 

• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities 

• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity 

• Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiree 

• Identify improvements to marketing activities and overall hotel sales performance and work with other departments  

• Ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from You

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field  

• Five or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team

• Strong knowledge of local businesses and business trends required  

• Must speak English

•  Other languages preferred

 

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

· True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

· True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

· True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.