Housekeeping Team Leader - InterContinental Hayman Island Resort

Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island

Hotel: Hayman Island Resort (HISHA), Hayman Island, Whitsunday Islands, 4801

Job number: 125879



About us

The  InterContinental Hayman Island Resort  will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

What's the job?

Leads all work of Housekeeping Team Members in assigned areas. Keeps areas in best condition by directing work and suggesting the necessary replacement of equipment and training of housekeeping Team Members

Your day-to-day

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required. 
• Ensure Room Attendants / Public Area Cleaners arrive at work on time and supervise the filling in of their time sheets. 
• Check supplies, equipment and housekeeping trolleys ensuring that at all times they are fully stocked and neatly presented for use in a guest area. 
• Ensure that any floral arrangements, fruit platters, VIP amenities etc in guest rooms or corridors are watered, serviced daily and replaced as required. 
• Check constantly for room status discrepancies and reports to Housekeeping Department and Front Office immediately. 
• Receive any special orders for the day and notes room numbers or changes which must be put in order as soon as possible. 
• Inspect all rooms allocated to him/her in one day and directs and corrects deficiencies as required. Notes the time each room is checked  
• Is responsible for the cleanliness of all public areas on his/her floors, including storerooms, corridors, walls, ceilings, guest seating areas, ashtrays, elevator doors, guest room doors and back landings. 
• Log any maintenance requests to ensure appropriate repairs are being completed. 
• Complete maintenance requests for any defects discovered in any guest room or public area and follows up on their repair. If the job has not been completed within 24 hours – contact the Maintenance Department for completion. 
• Ensure daily “Vacant Ready” room inspections are carried out and reports any irregularities to the Housekeeping Manger. 
• Ensure all Team Members are fully conversant with the Property’s Fire and Emergency Procedures and all Fire Wardens attend any training as required. 

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Fluency in the local language - extra language skills would be great, but not essential 
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers 
• Flexibility - night, weekend and holiday shifts are all part of the job 
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential 
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position 
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling 

What we offer

• World class Staff Facilities including excellent  Subsidised Accommodation  with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
• An exciting and ever-changing  Staff Activities Calendar  filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive  Career Development  opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• IHG Australia’s  myBenefits  program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations &  myPerks  platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

How to Apply

Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.

We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.