Director of Food & Beverage - InterContinental Los Angeles Downtown

Hotel Brand: InterContinental
Location: United States, California, Los Angeles

Hotel: Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017

Job number: 123529



About Us

Do you see yourself as a  Director of Food & Beverage ? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Key Accountabilities

People

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers. 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues. 
• Train colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team. 
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Recommend or initiate any HR elated actions where needed.

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned.
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction. 
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty. 
• Regularly communicate with guests to ensure expectations are met. 

Responsible Business

• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions. 
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef. 
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste. 
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done. 
• May also serve as manager on duty. 

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals. 
• Monitor budget and control expenses with a focus on food, beverage, and labor costs. 
• Working with the catering office, identify additional sales opportunities to enhance revenue. 
• Drive promotions that deliver great dining experiences for guests at a good value. 
• Make sure credit and financial transactions are handled securely.

Accountabilities

This is the top food and beverage job in a large, luxury hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.   

What We Need From You

Key Skills & Experience:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field 
• 4+ years’ related experience, including management experience 
• Union experience strongly preferred
• Must speak local language 
• Must obtain certifications or permits as required by local governmental agencies.

What We Offer

The salaried pay range for this role is $150,000 - $200,000. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

 

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.