Concierge
Cosa comprende il lavoro
Join Our Team as a Concierge at InterContinental Hotel - Malta
At InterContinental Hotel, we believe that luxury is defined by the attention to detail and the ability to create truly memorable moments for our guests. We are seeking to recruit a Concierge with a passion for delivering exceptional service and a genuine commitment to exceeding guest expectations.
About the Role:
As a Concierge, you will serve as the trusted advisor and point of contact for our discerning guests, offering personalized recommendations and seamless solutions to their every need. From securing the finest dining reservations to curating bespoke experiences, you will play an integral role in shaping the guest journey at our 5-star hotel.
Key Responsibilities:
- Assist in managing guest inquiries and requests promptly and professionally.
- Provide information about local attractions, dining options, and entertainment to guests.
- Anticipate and fulfil guest needs with discretion, elegance, and efficiency.
- Offer expert recommendations on dining, entertainment, and cultural experiences tailored to individual preferences.
- Maintain an up-to-date knowledge of hotel services, amenities and facilities including opening hours for restaurants, pools and spa services.
- Arrange transportation, reservations, and bespoke requests with meticulous attention to detail.
- Maintain up-to-date knowledge of the local area, events, and exclusive opportunities for our guests.
- Work closely with other departments to ensure a seamless and memorable guest experience.
- Why Join Us? • Be part of a prestigious, 5-star hotel forming part of IHG Hotels & Resorts – Malta Cluster and an internationally renowned Hospitality brands and the highest standards of service • Work alongside a dedicated team of hospitality professionals in a luxurious environment • Access to continuous professional development and career advancement opportunities • Competitive salary and comprehensive benefits package • The opportunity to create lasting memories for our esteemed guests
- Dipartimento: Guest Relations
Su di te
What We’re Looking For:
- Proven experience in a concierge role within a 5-star hotel or luxury hospitality environment
- In-depth knowledge of local attractions, fine dining, and cultural venues
- Impeccable communication skills and the ability to build rapport with a diverse guests.
- A polished and professional demeanour with a genuine passion for service excellence
- A problem-solving mindset with a proactive and resourceful approach
- Fluency in multiple languages is a plus.
- Lingua richiesta: Inglese.
L'azienda
InterContinental Malta has established itself as the Mediterranean’s leading hotel of distinction, exemplifying elegance and modern hospitality, while defining the essence of new luxury in Malta. Conveniently and centrally located in the prime area of St. George’s Bay, the hotel provides the space to unlock the vibrant lifestyle and culture of the islands. The hotel is within walking distance of the islands finest shopping, entertainment and nightlife venues, also 20 minutes drive from Malta International Airport and 15 minutes drive to Valletta, Malta’s historic capital city.
All 481 bedrooms are elegantly furnished having all the comforts expected of a luxury property, offering a masterpiece of chic and stylish design in a relaxed atmosphere. The Highline suites, Deluxe suites and Presidential suite are located on the hotel’s higher floors, here guests can avail themselves of the Club InterContinental lounge with its stunning views across the island and Mediterranean. The lounge also includes a private reception desk, panoramic rooftop infinity pool, meeting room and butler service. The Concierge team is also on hand throughout the day to provide insider knowledge vital for discovering and exploring the Maltese islands.
With with 10 seasonal restaurants and bars, the hotel offers varied local and international cuisine at all times of day, including seaside, indoor and al fresco dining. The hotel’s extensive leisure facilities include a lagoon styled outdoor pool, a heated indoor pool, the Planet Trekkers Kids Club, fitness centre, a spa with traditional Turkish hamam, hair salon and 24 hour room service. The revamped and extended InterContinental Beach Club includes an exclusive sandy beach and incorporates an array of amenities including bars, a restaurant, and water-sports facilities. The hotels extensive meeting and conference facilities offer guests over 6,000 sqm of space in 24 meeting rooms, including the state of the art InterContinental Arena Conference Centre.
