Food and Beverage Attendant - Seasonal

Job Overview:

At IHG Hotel Resorts, we are looking to recruit Seasonal (3 – 6 months) enthusiastic food server to oversee, enhance, and ensure a pleasant dining experience for our guests. The food server will maintain a positive and respectful relationship with team members, engage with guests in a professional manner. You will perform opening duties to prepare for service and closing duties at the end of your shift.

Responsibilities:

• Perform opening duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments.
• Attend pre-shift and general meetings to update knowledge of special offers and stock-related issues, and to discuss service and product matters.
• Assist management and hosts to meet, greet, and seat guests, and issuing them food and wine menus.
• Ensuring accuracy when entering orders into the systems.
• Following up on food and beverage orders with the back of house (BOH).
• Proactively checking on guests to establish satisfaction with the product and overall experience, and providing management with feedback.
• Issuing guests with their check on request, and greeting and thanking them sincerely on departure.
• Performing closing duties such as sweeping and vacuuming, and preparing linens for collection by laundry service.
•  

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Requirements:

• Previous experience in a similar position will be considered an asset
• Food Handling Certificate
• Excellent English both written and verbally, any other language ability will be an advantage
• Excellent communication and interpersonal skill with understanding of customer service skills
• Well-groomed, professional appearance.
• Available to work shifts, weekends and holidays.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening:

 focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: 

is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.