Guest Services Assistant - Telecommunications - Jumeirah Saadiyat Island

Jumeirah at Saadiyat Island Resort - Jumeirah Group

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Guest Services Assistant - Telecommunications - Jumeirah Saadiyat Island

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About the Job:

An opportunity has arisen for a Guest Services Assistant to join Telecommunications Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:

To update guest details in the Opera (PMS) guest profile.
To maintain and update all departmental training records as per Jumeirah Policy.
To ensure that all guests receive a warm friendly welcome creating positive first impression of the hotel and its team.
To ensure that all queries and requests are dealt with in an efficient and professional manner.
To have a high level of product knowledge of the property and its facilities as well as the city of Abu Dhabi.
Ensure that Wake up Calls are set correctly and punctually and that any failures are followed up.
Ensure that all faxes (especially for guests) are collected by the concierge and delivered immediately and they are recorded properly
To answer all phone calls according to the Jumeirah company wide standards
Ensure that guest messages in Opera are typed correctly following the Jumeirah standard.
Ensure that all operators are aware of the resort’s fire, safety and emergency procedures.
Regular update the digital phone book on the opera front office system.
To ensure that the Front Office Manager is updated and informed of all feedback received from the guests.
Any other duties as may reasonably be requested by the management.

About Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Dipartimento: Guest Relations

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About you:

The ideal candidate for this position will have the following experience and qualifications:

Must have 2 years of experience in Front Office/Telecommunications in luxury environment.
Familiarity with LQA and Forbes standards is preferred.
Fluency in English is mandatory. Proficiency in Arabic, Chinese or Russian speaker is preferred.
Communication skills
Microsoft Software skills

Lingua richiesta: Inglese. Arabo, Cinese e Russo sono un plus

L'azienda

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island Resort opened in November of 2018, the resort offers 296 rooms, suites and duplex villas facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front resort embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests are welcome to explore the 400 meter public beach and three swimming pools.

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