Restaurant Hostess
Cosa comprende il lavoro
An opportunity has arisen for a Restaurant Hostess to join the 2026 summer season at Jumeirah Capri Palace. The main duties and responsibilities of this role are:
- Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
- Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
- Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
- Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
- Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
- Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs.
- Anticipate and fulfill guest needs accurately, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards.
- Follow strict confidentiality protocols to maintain the privacy and confidentiality of all guests.
- Stay informed about in-house services, destination dining themes, local information, and assist guests accordingly with their enquiries.
- Answer phones promptly using standard scripts, maintain guest history and data accurately, complete checklists, assist in inventories, attend training sessions and meetings regularly, promptly handle complaints, and adhere to departmental policies, HSE processes, SOPs, grooming standards, and Jumeirah's service excellence standards.
- Posizioni disponibili: 4
- Chance of accomodation
- We offer generous benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry: - Career Development - Parking facilities - Colleague Food & Beverage discounted rates - Uniform laundry services
- Dipartimento: F&B Sala
Su di te
The ideal candidate for this position will have the following experience and qualifications:
- 1-2 years of experience in guest service-related work in a 5-star hotel
- Previous experience as Chef de Rang / Chef d'Étage / Hostess in starred restaurants and luxury hotels
- Fluent in Italian and English
- Good knowledge of gastronomy
- Familiar with restaurant service standards and in-room dining procedures
- Lingue richieste: Italiano e Inglese.
L'azienda
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia and Africa.
In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.
Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.
Jumeirah Capri Palace is a serene retreat in Anacapri, the most authentic and unspoilt part of the island.
Blending palazzo-style architecture with contemporary art, the hotel features curated interiors, a private collection of modern works, and art-inspired suites.
Guests can enjoy refined dining, a rooftop lounge with sea views, and a beach club near the famous Blue Grotto.
The hotel also offers personalised wellness programmes in a peaceful Mediterranean setting.
