Kempinski Hotel Barbaros Bay Bodrum Turkey
Pubblicata
Butler
Cosa comprende il lavoro
Butler
Application Deadline: 24 June 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Seasonal - Full Time
Location: Turkey - Bodrum
Description
Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.
For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
Offer personalized wake-up to the room with tea or coffee as per guest requests.
Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.
Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.
Key Responsibilities
The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures and LQA standards.
Skills, Knowledge and Expertise
Minimum of 1 to 2 years experience in a position at either Front Office, food and Beverage or Housekeeping preferably in an international five star hotel
English – excellent oral and written skills
Additional language - beneficial
Operational knowledge of either Front Office, Food and Beverage or Housekeeping operations
Knowledge of VIP welcoming protocol
About Kempinski Hotel Barbaros Bay Bodrum Turkey
Kempinski Hotel Barbaros Bay Bodrum, a luxury 5-star resort set on the cliffs of pristine Barbaros Bay, invites its guests to experience the best of European Luxury in a picturesque setting where excellent leisure facilities mingle with a symphony of flavors. For daytime dreaming and leisure, this exclusive retreat also offers a blue-flagged sandy beach, an infinity pool, a unique 5500 sqm Spa, and a variety of outstanding restaurants combining authenticity and the region’s exceptional culinary highlights.
We provide our colleagues with international experiences, training and internal & external cross exposures during the winter to keep developing their careers. Apart from Kempinski Global activities, we also carry out many social activities like bowling, football, volleyball, basketball, backgammon tournaments, movie nights, BBQ, Beat the Heat, watersports activities, cultural events, social responsibility organizations to create an engaging and fun work environment.
Join us in Bodrum and discover a career crafted by you!
Application Deadline: 24 June 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Seasonal - Full Time
Location: Turkey - Bodrum
Description
Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.
For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
Offer personalized wake-up to the room with tea or coffee as per guest requests.
Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.
Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.
Key Responsibilities
The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures and LQA standards.
Skills, Knowledge and Expertise
Minimum of 1 to 2 years experience in a position at either Front Office, food and Beverage or Housekeeping preferably in an international five star hotel
English – excellent oral and written skills
Additional language - beneficial
Operational knowledge of either Front Office, Food and Beverage or Housekeeping operations
Knowledge of VIP welcoming protocol
About Kempinski Hotel Barbaros Bay Bodrum Turkey
Kempinski Hotel Barbaros Bay Bodrum, a luxury 5-star resort set on the cliffs of pristine Barbaros Bay, invites its guests to experience the best of European Luxury in a picturesque setting where excellent leisure facilities mingle with a symphony of flavors. For daytime dreaming and leisure, this exclusive retreat also offers a blue-flagged sandy beach, an infinity pool, a unique 5500 sqm Spa, and a variety of outstanding restaurants combining authenticity and the region’s exceptional culinary highlights.
We provide our colleagues with international experiences, training and internal & external cross exposures during the winter to keep developing their careers. Apart from Kempinski Global activities, we also carry out many social activities like bowling, football, volleyball, basketball, backgammon tournaments, movie nights, BBQ, Beat the Heat, watersports activities, cultural events, social responsibility organizations to create an engaging and fun work environment.
Join us in Bodrum and discover a career crafted by you!
- Dipartimento: F&B Cucina
