Groups & Events Executive

Groups & Events Executive

Application Deadline: 2 May 2024

Department: Sales & Marketing

Employment Type: Permanent - Full Time

Location: Oman - Muscat

Description
Comprehensive consultation and mentoring of the Groups & Events organizer under the consideration of the clients detailed needs & expectations with the goal to ensure optimal utilization and selling of the hotels conferences & slipping rooms and revenue maximization in compliance with the Kempinski standards.

Key Responsibilities

• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
•  Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
• Complete all reports on a timely basis as requested by the Director of Groups & Events. 
• Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.
• Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
• Cross Sell other Kempinski Hotels as appropriate.
• Live and achieve the Kempinski Sales Vision.
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
• Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.

Skills, Knowledge and Expertise
Arabic Speaker
Minimum of 2 years experience
GCC experience
About Kempinski Hotel Muscat Sultanate of Oman

Located in the modern community of Al Mouj, Muscat, and encompassing over six kilometres of stunning coastline, Kempinski Hotel Muscat is an unparalleled luxury beach resort in the capital of Oman. The hotel features 310 comfortable rooms and suites, state-of-the-art meetings and events facilities, a business centre and an executive lounge. Ten world-class restaurants and bars provide a remarkable dining experience. Two swimming pools and a kids’ pool, a kids club and a tennis court, along with various outdoor and water sports activities will ensure to spend an exciting and adventurous time. The hotel leisure facilities also feature a luxurious spa and a fully equipped health club.