Kempinski Hotel & Resort Yanbu
Pubblicata
Rooms Division Manager
Cosa comprende il lavoro
Rooms Division Manager
Application Deadline: 31 May 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Yanbu
Reporting To: General Manager
Description
The job of Rooms Division Manager is executed satisfactorily when:
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Rooms Division Manager fulfils their role as a Talent Development Ambassador when:
Key Responsibilities
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in the country of hire
EDUCATION: Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management
EXPERIENCE: To fill the position, the following is required:
LANGUAGE: Ability to work and communicate in a multinational environment:
COMPETENCIES: Competencies needed to fill the position:
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Rooms Division:
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About Kempinski Hotel & Resort Yanbu
Set in a secluded area on the Red Sea, Kempinski Hotel & Resort Yanbu will sit close to this lively port city.
At this large upscale complex you’ll be able to choose from spacious suites, designer apartments or exclusive villas, all with the finest architecture and contemporary styling. Unwind at the stunning pools, spa and fitness centre. Escape the stresses of modern life at the private beach. Take an excursion from the marina to discover a rich underwater world. Or join our diving school with expert instructors. Then, once you’ve worked up an appetite, you’ll be able to indulge at any one of the five gourmet restaurants and lounges.
Application Deadline: 31 May 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Yanbu
Reporting To: General Manager
Description
The job of Rooms Division Manager is executed satisfactorily when:
- Revenues, expenses and profit are closely monitored and budgeted and forecasted figures (over)-achieved.
- LQA (Leading Quality Assurance) audit results are 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
- ESS (Employee Satisfaction Survey) results are 75% and above.
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Rooms Division Manager fulfils their role as a Talent Development Ambassador when:
- They actively support and implement Talent Development initiatives as a part of their daily activities.
- They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
- They support and initiate transfer, cross exposure and task force assignments for their team.
- They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
- They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
Key Responsibilities
- Participate in development and preparation of hotels strategic plan.
- Preparation of budget and monitoring of revenues.
- Profit and loss responsibility.
- Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
- Optimize revenue by sales-promoting activities and collaboration with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.
- Control the duty roster for sub-departments guaranteeing quality as well as considering the highest personnel cost efficiency.
- Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
- Conduct interviews with possible future employees.
- Manage all operational tasks as well as their respective delegation and follow-up.
- Re-evaluate work flows to improve and optimise organisation.
- Implement and evaluate procedures and policies.
- Ensure clear communications with all other department heads.
- Create career development plans for all employees who are part of the Talent Pool or High Potentials.
- Regularly organise departmental meetings.
- Communicate management strategy and targets to their department heads and line staff and ensure implementation.
- Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.
- Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas.
- Control the technical situation of the departments in Rooms Divisions.
- Maintain a high visibility with guests and employees.
- Responsible for maintaining 85% scoring during LQA inspections.
- Manager on Duty weekdays and weekends.
- Pre-Opening tasks and responsibilities where applicable.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in the country of hire
EDUCATION: Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management
EXPERIENCE: To fill the position, the following is required:
- Two (2) years experience in a similar position in a renown international 5 star hotel
- 8-10 years experiences in the luxury hotel industry
- Experience in Housekeeping and Front Office
LANGUAGE: Ability to work and communicate in a multinational environment:
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES: Competencies needed to fill the position:
- Motivating, guiding, mentoring and empowering
- Strong operational skills
- Organisation and analytical skills
- Excellent communication skills
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Rooms Division:
- Opera
- Microsoft Office (Word, Excel, PowerPoint)
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Quality oriented
- Entrepreneurial
- Self-confident
- Persuasive
- Lead by example
- Guiding and empowering
- Well-presented
- Excellent communication and inter-personal skills with thorough cultural intelligence
- Strong management skills and ability to instill those in others
- Pragmatic and goal oriented
- Decision maker
- Flexibility, adaptability and creativity
- Analytical and problem solving skills
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About Kempinski Hotel & Resort Yanbu
Set in a secluded area on the Red Sea, Kempinski Hotel & Resort Yanbu will sit close to this lively port city.
At this large upscale complex you’ll be able to choose from spacious suites, designer apartments or exclusive villas, all with the finest architecture and contemporary styling. Unwind at the stunning pools, spa and fitness centre. Escape the stresses of modern life at the private beach. Take an excursion from the marina to discover a rich underwater world. Or join our diving school with expert instructors. Then, once you’ve worked up an appetite, you’ll be able to indulge at any one of the five gourmet restaurants and lounges.
- Dipartimento: Responsabile Rooms Division
