Assistant Front Office Manager

Assistant Front Office Manager

Application Deadline: 17 May 2024

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Malta - Gozo

Reporting To: Director of Rooms

Description
Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.  

Responsible for up selling rooms to maximize the room revenue.  Scheduled to work on a different shift than the Front Office Manager, the job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards.

Key Responsibilities

• Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs. 
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
• Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
• Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
• Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.  

Job Requirements
Education :

• Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.

Experience :

• 3 years experience in a Front Office supervisory position 
• Relevant experience in an international five star hotel

Language :

• English – excellent oral and written skills
• Maltese, French, German, Spanish - beneficial

Competencies :

• Supervisory skills
• Luxury Hotel Experiences 
• Good Communication skills

Technical Competencies :

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Advanced knowledge of Opera 

Individual Characteristics :

• People Oriented
• Passionate for European luxury
• Team oriented
• Planning/ Organization
• Problem solving & Decision making 
• Adaptability/ Flexibility
• Concern for quality and customer service
• Results oriented
• Cross cultural sensitivity
• Listening and Communication Skills
• Analytical thinking
• Stress Management

About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About Kempinski Hotel San Lawrenz Gozo Malta

The Kempinski Hotel San Lawrenz is an exclusive hideaway resort with all the comforts 5 stars can offer. It provides 140 airy rooms, each of which are elegantly decorated in a traditional Maltese style. The entire resort creates the ideal surroundings to relax the mind and body.