Kempinski Hotel Suzhou China
Pubblicata
Director of Rooms
Cosa comprende il lavoro
Director of Rooms
Application Deadline: 31 May 2024
Department: Hotel Management
Employment Type: Permanent - Full Time
Location: China - Suzhou
Description
The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of Rooms Division related departments (Front Office, Housekeeping, Laundry, Spa, Recreation etc.) and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
Key Responsibilities
Job Requirements
NATIONALITY: Eligible for a working permit in China Mainland
EDUCATION: Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management
EXPERIENCE: To fill the position, the following is required:
LANGUAGE: Ability to work and communicate in a multinational environment:
COMPETENCIES: Competencies needed to fill the position:
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Rooms Division:
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About Kempinski Hotel Suzhou China
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Application Deadline: 31 May 2024
Department: Hotel Management
Employment Type: Permanent - Full Time
Location: China - Suzhou
Description
The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of Rooms Division related departments (Front Office, Housekeeping, Laundry, Spa, Recreation etc.) and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
Key Responsibilities
- Participate in development and preparation of hotel’s strategic plan.
- Preparation of budget and monitoring of revenues.
- Profit and loss responsibility.
- Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
- Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.
- Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency.
- Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
- Conduct interviews with potential candidates.
- Manage all operational tasks including their delegation and follow-up.
- Re-evaluate work flows to improve and optimize organisation.
- Implement and evaluate procedures and policies.
- Ensure clear communications with all other department heads.
- Create career development plans for all employees who are either part of the Talent Pool or High Potentials.
- Regularly organize departmental meetings.
- Communicate management strategy and targets to department heads and line staff and ensure implementation.
- Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.
- Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas.
- Check the technical situation of the departments in Rooms Divisions.
- Maintain a high visibility with guests and employees.
- Responsible for maintaining 85% score during LQA inspections.
- Pre-opening tasks and responsibilities where applicable.
Job Requirements
NATIONALITY: Eligible for a working permit in China Mainland
EDUCATION: Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management
EXPERIENCE: To fill the position, the following is required:
- At least two (2) years of experience as Rooms Division Manager or Director of Rooms
- Experience in 5* international luxury hospitality
- Extensive knowledge of various departments in international luxury hotels
LANGUAGE: Ability to work and communicate in a multinational environment:
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES: Competencies needed to fill the position:
- Analytical thinking
- Ability to replace the Hotel Manager or General Manager in their absence
- Ability to motivate and supervise management team and employees
- Administration skills
- Planning and organizational skills
- Verbal and written communication skills
- Presentation skills
- Customer service skills
- Budgeting experience
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Rooms Division:
- Very good knowledge of Microsoft Office applications
- Excellent Opera knowledge
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Quality oriented
- Entrepreneurial
- Self-confident
- Persuasive
- Lead by example
- Guiding and empowering
- Well-presented
- Excellent communication and inter-personal skills with thorough cultural intelligence
- Strong management skills and ability to instill those in others
- Pragmatic and goal oriented
- Decision maker
- Flexibility, adaptability and creativity
- Analytical and problem solving skills
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About Kempinski Hotel Suzhou China
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
- Dipartimento: Responsabile Rooms Division
