Lead Hostess (Catalina Restaurant)

The Catalina Lead Hostess plays a key role in delivering exceptional guest experiences while supporting the restaurant's daily operations. This position goes beyond traditional hosting duties, combining front-of-house service with administrative and reservation management responsibilities. The role requires strong organizational skills, attention to detail, and the ability to manage high-volume reservations across multiple platforms while maintaining clear communication with leadership and culinary teams.
Key Responsibilities:
* Manage and coordinate reservations using OpenTable and other booking platforms, ensuring accuracy and optimal table allocation.
* Handle high volumes of reservations during both service and office hours, maintaining efficiency and professionalism.
* Act as the primary point of contact for guest inquiries, special requests, and reservation changes.
* Maintain consistent and clear communication with restaurant leadership, chefs, and service teams regarding bookings, guest preferences, and operational needs.
* Monitor and update reservation systems to reflect real-time availability and maximize seating efficiency.
* Support front-of-house operations by greeting and seating guests, ensuring a seamless and welcoming experience.
* Assist in creating and updating guest communications, menus, and operational materials using Canva and InDesign.
* Utilize Opera and Avero systems for guest data management, reporting, and operational insights.
* Ensure all guest interactions meet the highest standards of hospitality and brand expectations.
* Maintain detailed records of guest preferences, VIPs, and special events to enhance personalized service.
Qualifications & Skills:
* Proven experience in a high-volume hospitality or restaurant environment.
* Preferable Customer Service Experience
* Strong working knowledge of OpenTable and reservation management systems.
* Proficiency in Canva and Adobe InDesign for basic design and communication materials.
* Familiarity with Opera and Avero systems is highly preferred.
* Exceptional attention to detail and organizational skills.
* Excellent communication skills, both verbal and written.
* Ability to multitask and perform under pressure in a fast-paced environment.
* Strong interpersonal skills with a guest-first mindset.
* Flexibility to support both operational shifts and office-based administrative tasks.
Key Competencies:
* Detail-oriented and highly organized
* Proactive and solution-driven
* Strong collaboration and communication skills
* Ability to maintain composure in high-pressure situations
* Commitment to delivering exceptional guest service
Working Conditions:
* Combination of front-of-house service and administrative office hours
* Evening, weekend, and holiday availability may be required

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