Reservations Manager
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Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Reservations Manager will be responsible for but not limited to overseeing, training and supporting the in house Reservations team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Review revenue reports, monitor trends and implement initiatives to drive room revenue increases.
* Work with the Revenue Manager & Rooms Coordinatorto perform daily audit of group blocks to maintain all available inventory for sale and maximize revenues.
* Work with Finance to manage a rooms group and transient commissions system effectively.
* Attend required meetings with revenue, group sales, catering and events, rooms division, etc.
* Inspire Kimpton moments, preference collection, and creative ways to have the reservations team positively impact Guest Engagement Scores.
* Prepare Employee Engagement action plans (quarterly one on one check-ins).
* Host monthly department meetings, quarterly team outings.
* Perform Group-Rooms coordinator duties.
* Balance suites (one vs. two bedrooms) to optimize selling power and maintain full exposure of all available inventory.
* Straight line availability.
* Focus on details and accuracy (routing, comments, ETA/ETD, timeliness, requests, Run of the House room types).
* Communication with Revenue, GM, Resort Manager, FOM, Sales Managers, Reservations team, Finance and Rooms Controller.
* Manage Cancellations/Early Departures process.
* Manage Festive Deposit process.
* Coordinate with transient sales and reservations team for all room bookings and provide training to all central reservations agents and communicate all service failures to center manager.
* Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.
* Audit staff to ensure Forbes standards are consistently being adhered to IHG Rewards recognition.
* Manage Reservations schedule and process payroll.
* Maintain a department Goals board.
* Enter complaints in HotSos.
* Maintain staffing: recruiting, hiring and on boarding of new employees.
* Schedule to cover the needs of the operation (meeting HPOR) along with vacation planning. In addition, responsible for checking changes in occupancy and adjusting schedules accordingly. Responsible for finding coverage for call offs and ultimately covering it yourself if unable to find coverage.
* Attendance/Tardiness tracking calendar.
* Request offs Schedule/coverage/big picture.
* Maintaining and approving payroll, missed punches, sick and vacation pay.
* Attend ops meetings.
* Responsible for 2 social hour shifts per month.
* Responsible for invoice processing and ordering supplies and tools required for team.
* Responsible for managing incentive program.
* Balance Employee Engagement, Guest Engagement and Financial Performance.
* Complete projects by deadlines or communicate in advance if unable to reach goal.
* Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* Over Four (4) years management experience in Reservations for a luxury resort.
* Bachelor's degree in hospitality or similar field.
* Knowledge of Microsoft Office Suite, Opera and MARSHA systems.
* May be required to lift up to 30lbs. occasionally.
* Able to stand for a 12-14 hour shift.
* Able to work independently and make the right decisions for the business.
* Must be mentally organized and thoughtful in actions, display good judgment in the moment.
* This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
The salary range for this role is $75,000 to $85,000 per annum. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including vacation, medical/dental/vision insurance, pension, free meal at our cafeteria and many other benefits to eligible employees.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Reservations Manager will be responsible for but not limited to overseeing, training and supporting the in house Reservations team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Review revenue reports, monitor trends and implement initiatives to drive room revenue increases.
* Work with the Revenue Manager & Rooms Coordinatorto perform daily audit of group blocks to maintain all available inventory for sale and maximize revenues.
* Work with Finance to manage a rooms group and transient commissions system effectively.
* Attend required meetings with revenue, group sales, catering and events, rooms division, etc.
* Inspire Kimpton moments, preference collection, and creative ways to have the reservations team positively impact Guest Engagement Scores.
* Prepare Employee Engagement action plans (quarterly one on one check-ins).
* Host monthly department meetings, quarterly team outings.
* Perform Group-Rooms coordinator duties.
* Balance suites (one vs. two bedrooms) to optimize selling power and maintain full exposure of all available inventory.
* Straight line availability.
* Focus on details and accuracy (routing, comments, ETA/ETD, timeliness, requests, Run of the House room types).
* Communication with Revenue, GM, Resort Manager, FOM, Sales Managers, Reservations team, Finance and Rooms Controller.
* Manage Cancellations/Early Departures process.
* Manage Festive Deposit process.
* Coordinate with transient sales and reservations team for all room bookings and provide training to all central reservations agents and communicate all service failures to center manager.
* Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.
* Audit staff to ensure Forbes standards are consistently being adhered to IHG Rewards recognition.
* Manage Reservations schedule and process payroll.
* Maintain a department Goals board.
* Enter complaints in HotSos.
* Maintain staffing: recruiting, hiring and on boarding of new employees.
* Schedule to cover the needs of the operation (meeting HPOR) along with vacation planning. In addition, responsible for checking changes in occupancy and adjusting schedules accordingly. Responsible for finding coverage for call offs and ultimately covering it yourself if unable to find coverage.
* Attendance/Tardiness tracking calendar.
* Request offs Schedule/coverage/big picture.
* Maintaining and approving payroll, missed punches, sick and vacation pay.
* Attend ops meetings.
* Responsible for 2 social hour shifts per month.
* Responsible for invoice processing and ordering supplies and tools required for team.
* Responsible for managing incentive program.
* Balance Employee Engagement, Guest Engagement and Financial Performance.
* Complete projects by deadlines or communicate in advance if unable to reach goal.
* Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* Over Four (4) years management experience in Reservations for a luxury resort.
* Bachelor's degree in hospitality or similar field.
* Knowledge of Microsoft Office Suite, Opera and MARSHA systems.
* May be required to lift up to 30lbs. occasionally.
* Able to stand for a 12-14 hour shift.
* Able to work independently and make the right decisions for the business.
* Must be mentally organized and thoughtful in actions, display good judgment in the moment.
* This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
The salary range for this role is $75,000 to $85,000 per annum. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including vacation, medical/dental/vision insurance, pension, free meal at our cafeteria and many other benefits to eligible employees.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count
- 85000 USD
- Dipartimento: Prenotazioni
Su di te
- Lingua richiesta: Inglese.
L'azienda
Grand Cayman's first-ever lifestyle resort is a state-of-the-art wonder on world-famous Seven Mile Beach, bringing sea and sand into view the moment you arrive. Our open-air design stays with you indoors and out, with water vistas at every turn, and winding gardens that lead to secret sanctuaries, social gathering places, pristine pools and of course, the Caribbean Sea. Enjoy front-row seats to glorious sunsets that seem to set the ocean ablaze. Thus our name, Seafire.
The captivation continues at our amazing spa, and three dining destinations. Come — with your family, friends or colleagues — and see how Kimpton's warm, spicy spirit blends beautifully with Caymanian kindness at this newest Grand Cayman resort.
