Senior Agent Reservations
Cosa comprende il lavoro
The Senior Reservations Agent is responsible for assisting the Reservations Supervisor and Reservations Manger providing quality guest service by using the Kimpton customer service standards. You'll be responsible for creating memorable experiences for our guests, every day!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist in inputting reservations using the appropriate reservation system.
* Assist in training the Reservations team
* Handle heavy direct mailings, send and mail out confirmations.
* Handle travel agency checks and commission requests.
* Provide Sales support with the Reservation Manager in setting up group bookings and follow-up calls.
* Perform all operational and administrative duties associated with reservations: filing, end-of-month reports, correspondence, etc.
* Responsible for faxes, sales inquiries and brochure requests.
* Handle all incoming calls for reservations, and no-shows and non-guaranteed reservations.
* Promote repeat guest business for the hotel by providing phenomenal customer service!
* Promote upselling through status updates and referrals during sold-out dates to sister properties.
* Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* 4+ years of experience in luxury reservations and front office operations.
* Opera experience is a must.
* Ability to solve guest issues and deal with competing priorities.
* Excellent verbal and written communication skills.
* Microsoft Office knowledge is a must.
* This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist in inputting reservations using the appropriate reservation system.
* Assist in training the Reservations team
* Handle heavy direct mailings, send and mail out confirmations.
* Handle travel agency checks and commission requests.
* Provide Sales support with the Reservation Manager in setting up group bookings and follow-up calls.
* Perform all operational and administrative duties associated with reservations: filing, end-of-month reports, correspondence, etc.
* Responsible for faxes, sales inquiries and brochure requests.
* Handle all incoming calls for reservations, and no-shows and non-guaranteed reservations.
* Promote repeat guest business for the hotel by providing phenomenal customer service!
* Promote upselling through status updates and referrals during sold-out dates to sister properties.
* Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* 4+ years of experience in luxury reservations and front office operations.
* Opera experience is a must.
* Ability to solve guest issues and deal with competing priorities.
* Excellent verbal and written communication skills.
* Microsoft Office knowledge is a must.
* This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands
- Dipartimento: Prenotazioni
Su di te
- Lingua richiesta: Inglese.
L'azienda
Grand Cayman's first-ever lifestyle resort is a state-of-the-art wonder on world-famous Seven Mile Beach, bringing sea and sand into view the moment you arrive. Our open-air design stays with you indoors and out, with water vistas at every turn, and winding gardens that lead to secret sanctuaries, social gathering places, pristine pools and of course, the Caribbean Sea. Enjoy front-row seats to glorious sunsets that seem to set the ocean ablaze. Thus our name, Seafire.
The captivation continues at our amazing spa, and three dining destinations. Come — with your family, friends or colleagues — and see how Kimpton's warm, spicy spirit blends beautifully with Caymanian kindness at this newest Grand Cayman resort.
