IT SYSTEM ENGINEER - LUNGARNO COLLECTION
Cosa comprende il lavoro
Lungarno Collection is pleased to share the opportunity for a talented IT System Engineer to be part of the Florence Lungarno team based in Florence. Our research is aimed at professionals with the innate ability to be impeccable “hosts”, to offer excellent service, combining spontaneity and personalization.
Lungarno Collection is delighted to announce a brand-new addition to its hotel portfolio, which currently includes four hotels in Florence and one in Rome. Having consolidated its position in the hospitality sector, the Ferragamo family’s hotel group is now poised to make its debut in Milan, in an exceptional location unfamiliar to all but a few of the city’s residents: the former Archiepiscopal Seminary at 11, Corso Venezia, with additional access from 10, Via Sant’Andrea. It is Europe’s oldest seminary, second in the world, built in 1564 in a strategic central position. This monumental building boasts an impressive baroque entrance designed in 1652 by Francesco Maria Richini, which opens onto an imposing 3,000m2 piazza framed by a double colonnaded loggia. The restoration project will see the launch of a new Portrait, (that of Portrait Milano) expanding the company’s flagship brand to include a total of 3 hotels following Rome and Florence, but much more. The vast building will also host restaurants, a shopping arcade and plenty of space for events, making it a major lifestyle hub in the heart of Milan’s fashion district.
The IT System Engineer will be responsible for:
• Ensure critical systems, specifically Property Management System, Hotel Interfaces, HSIA, PBX and Food & Beverage Point of Sales computer systems support model is available and aligned with Company requirements
• Establish and maintain system security procedures with control requirements and corporate policies. Contribute proactively to improve Global IT Policies in adherence with Business processes and requirements
• Monitor help desk tickets to grant remote support Partner working in a timely and efficient manner by providing availability for on site tickets fast solution with a particular attention to videoconferences
• Maintain accurate records of system software, hardware issues and service requirements
• Design an adequate and functional support model for end users, guest rooms and conference services in agreement with other departments if involved. Provide a high level, effective and proactive support
• Work in Corporate IT team as Project leader in improvements for Lungarno Collection sites in IT areas like:
• Hotel network support & security
• Active Directory
• Local Server & Network Infrastructure maintenance (wired & wireless)
• Local Collaboration System
• VPN connections and other communication tools
• New IT software solutions for business
• New technology centralized improvements
Participate in the co-ordination of new systems acquisitions. Propose and able to discuss to the Corporate IT Manager for IT Hardware Expenses at Property Level
• Assist the Corporate IT Manager in administering all IT property related maintenance and services contracts and support in establishing scope of the maintenance and services contracts
• Support Technical compliance on PCI, GDPR and other local legislative/financial/ regulatory compliances
• Contribute to PC, Mac and other hardware Installation and Maintenance
• Available to travel 20% of time
Lungarno Collection is delighted to announce a brand-new addition to its hotel portfolio, which currently includes four hotels in Florence and one in Rome. Having consolidated its position in the hospitality sector, the Ferragamo family’s hotel group is now poised to make its debut in Milan, in an exceptional location unfamiliar to all but a few of the city’s residents: the former Archiepiscopal Seminary at 11, Corso Venezia, with additional access from 10, Via Sant’Andrea. It is Europe’s oldest seminary, second in the world, built in 1564 in a strategic central position. This monumental building boasts an impressive baroque entrance designed in 1652 by Francesco Maria Richini, which opens onto an imposing 3,000m2 piazza framed by a double colonnaded loggia. The restoration project will see the launch of a new Portrait, (that of Portrait Milano) expanding the company’s flagship brand to include a total of 3 hotels following Rome and Florence, but much more. The vast building will also host restaurants, a shopping arcade and plenty of space for events, making it a major lifestyle hub in the heart of Milan’s fashion district.
The IT System Engineer will be responsible for:
• Ensure critical systems, specifically Property Management System, Hotel Interfaces, HSIA, PBX and Food & Beverage Point of Sales computer systems support model is available and aligned with Company requirements
• Establish and maintain system security procedures with control requirements and corporate policies. Contribute proactively to improve Global IT Policies in adherence with Business processes and requirements
• Monitor help desk tickets to grant remote support Partner working in a timely and efficient manner by providing availability for on site tickets fast solution with a particular attention to videoconferences
• Maintain accurate records of system software, hardware issues and service requirements
• Design an adequate and functional support model for end users, guest rooms and conference services in agreement with other departments if involved. Provide a high level, effective and proactive support
• Work in Corporate IT team as Project leader in improvements for Lungarno Collection sites in IT areas like:
• Hotel network support & security
• Active Directory
• Local Server & Network Infrastructure maintenance (wired & wireless)
• Local Collaboration System
• VPN connections and other communication tools
• New IT software solutions for business
• New technology centralized improvements
Participate in the co-ordination of new systems acquisitions. Propose and able to discuss to the Corporate IT Manager for IT Hardware Expenses at Property Level
• Assist the Corporate IT Manager in administering all IT property related maintenance and services contracts and support in establishing scope of the maintenance and services contracts
• Support Technical compliance on PCI, GDPR and other local legislative/financial/ regulatory compliances
• Contribute to PC, Mac and other hardware Installation and Maintenance
• Available to travel 20% of time
- Benefit Lungarno Collection: • Dedicated Staff and Family & Friends rates for stays at the company's properties • Discount for the SPA and the company's F&B outlets • Welfare plan AON • Annual incentive plan • Staff celebrations • Free entrance to Salvatore Ferragamo Museum • Discounts for rates in the LHW and GHA Discovery circuit
- Dipartimento: Informatica e tecnologia
Su di te
Lungarno Collection requirements:
Energy and determination, desire to deliver a new project and commitment towards it, love for the city of Florence, attitude to smile, perseverance, and sense of elegance.
Requirements and skills:
• Minimum of 5 years of experience same role, Hotel background will be considered as a plus
• A working technical knowledge of hotel systems and operations (Oracle Opera, Oracle Simphony are a must) with desirable Microsoft or Oracle Certifications
• Good network (wired and wireless) understanding and trouble-shooting skills
• Good Knowledge of Microsoft Server OS (AD included). Support trouble-shooting experience with Desktop OS (Win and MAC OS), Smartphone applications, O365 Suite, security/antivirus application management
• Hotel GDPR and IT security procedures knowledge
• Business Case creation experience will be considered as a plus
• Good VMWare knowledge
• Ability to work in a team
• Good Experience in Contingency Planning
• Superb attention to details and customer oriented
• Languages required: Italian and English
Energy and determination, desire to deliver a new project and commitment towards it, love for the city of Florence, attitude to smile, perseverance, and sense of elegance.
Requirements and skills:
• Minimum of 5 years of experience same role, Hotel background will be considered as a plus
• A working technical knowledge of hotel systems and operations (Oracle Opera, Oracle Simphony are a must) with desirable Microsoft or Oracle Certifications
• Good network (wired and wireless) understanding and trouble-shooting skills
• Good Knowledge of Microsoft Server OS (AD included). Support trouble-shooting experience with Desktop OS (Win and MAC OS), Smartphone applications, O365 Suite, security/antivirus application management
• Hotel GDPR and IT security procedures knowledge
• Business Case creation experience will be considered as a plus
• Good VMWare knowledge
• Ability to work in a team
• Good Experience in Contingency Planning
• Superb attention to details and customer oriented
• Languages required: Italian and English
- Lingua richiesta: Italiano. Inglese è un plus
L'azienda
A distinctive presence on the Italian hospitality scene, Lungarno Collection has luxury addresses in the most desirable districts of Florence and Rome. The brand Lungarno Collection was launched in 1995 as a hotel management company owned by the Ferragamo family. Each hotel has its own personality, drawing inspiration from urban culture, history and style to create highly personal experiences highlighted by elegance, striking design and attentive service.
The Lungarno Collection includes:
- Hotel Lungarno with Borgo San Jacopo Restaurant (1 Michelin Star) - Florence;
- Hotel Continentale with La Terrazza Lounge Bar - Florence;
- Gallery Hotel Art, with The Fusion Bar & Restaurant – Florence;
- Portrait Firenze with the Caffé dell’Oro – Florence;
- Portrait Roma – Rome.
