Assistant Director of Housekeeping

Mandarin Oriental, Costa Navarino  is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Scope of Position:

The Assistant Director of Housekeeping schedules and assigns cleaning and maintenance tasks to the housekeeping team on a regular basis.

Duties & Responsibilities:

• Ensures that all housekeeping team perform their duties in accordance with the hotel policies'.
• Assists in formulating and establishing plans for all aspects of housekeeping management and operation.
• Represents the Housekeeping Department when requested
• Assists the supervision of housekeeping team to ensure that all daily activities meet compliance with housekeeping procedures and services standards.
• Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
• Manages the daily work schedule, reports and assignments to Housekeeping team.
• Ensures all occupied suites & villas are cleaned and prepared according to the company's standards
• Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
• Manages a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.
• Conducts regular inventories for linen, supplies and uniforms ensuring required stocks are maintained.
• Stores safely and maintains all equipment, supplies and chemicals, as required.
• Recommends renovation and repair needs for rooms and public areas.
• Reports problems with materials and equipment, as well as health or safety hazards.
• Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest satisfaction.
• Prepares the weekly roster and schedules in order to ensure all housekeeping functions are maintained and in order to minimize overtime payment.
• Manages the recruitment of Housekeeping team
• Conducts regular meetings with housekeeping team to follow up on the efficient and smooth operation of the department
• Conducts performance reviews and sets individual targets for further improvement.
• Assists with the training of new team members in coordination with the Learning & Development Manager to achieve the highest standard of services and guest satisfaction.
• Instructs Housekeeping team about health & safety procedures and any other procedures related to external threats to the hotel for the security of the guests.
• Ensures high standards of personal appearance and hygiene.
• Ensures the maintenance of sanitation of all service areas.

Qualifications / Experience:

• EU passport is mandatory in order to work in Greece
• Minimum 3  years experience in hospitality, in a managerial/supervisory position
• Knowledgeable about PMS and computer literacy
• Fluency in English & Greek.
• Strong overall computer literacy, not limited to MS Office

Behavioral skills / attributes:

• Excellent communication skills 
• Approachable, open minded, fair and Team oriented.
• Flexible and with high energy level.
• Demonstrated ability to effectively organize and manage multiple projects and priorities.
• Detail-minded and able to work independently in a fast-moving environment.
• Maintain a good working relationship with other departments.
• Well-presented and professionally groomed at all times.

Advertised: 08 Apr 2024 GTB Daylight Time
Applications close: