Director of Residences

Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects.  Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise.  In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our guests have become accustomed, but to continually improving our relationship with Residence owners over the long term.

The Director of Residences is primarily responsible for, but not limited to, the overall Residences operations and management of all pre and post-opening operations activities, including the continual enhancement and improvement of operations. 

This position will be responsible to ensure compliance with, and completion of, all MOHG’s obligations relative to the applicable Residences Property Management Agreement, including management services reasonably required for the administration of the Condominium, its operation, and perhaps other legal entities, as well being the point person for managing all aspects of the Residences Association in accordance with local regulations.

This position will interface with Residence owners, Mandarin Oriental support teams on residential matters, including directly supervising all dedicated Residences staff, managing relationships with unit owners and ensuring the provision of superior service levels for all amenities and services offered.  They may also work directly with MOHG functional specialists, including legal, finance, and operations, providing contract, budget and pre-opening expertise as it relates to their specific project.   

The Director of Residence's success will be defined through effective and efficient execution of all obligations, efficient coordination of resources within MOHG and the local property, timely and accurate supporting analyses, and superior service as measured by independent assessments of Residence owner satisfaction driven by core legendary quality experiences (LQE’s).

The ideal candidate will meet these requirements:

• BA or BS degree or equivalent educational experience
• 5 years of relevant experience in luxury community management or luxury hotel management during which the candidate has demonstrated success and advancement
•  In jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement the incumbent would work to obtain such a license
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Professional and appropriate business appearance and presentation
• Ability to sit or stand for up to 8-12 hours a day
• Quality driven with a passion for excellence

If you are the person we are looking for, apply today!

Advertised: 20 Mar 2024 Pacific Daylight Time
Applications close: