Multi-Media Content Creator

Job Number 24062746
Job Category Sales & Marketing
Location The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

As the Multi Media Content Creator, you will be responsible for creating, reviewing and editing content for the hotel, which will be, published in the hotel’s websites and social media pages. You will play a crucial role in crafting compelling and visually stunning content that showcases the uniqueness and elegance of our hotel, its facilities, and exceptional guest experiences. Your ability to create captivating stories through various multimedia formats will help drive engagement, boost brand awareness, and elevate our hotel's online presence across various digital platforms.

 

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period. Perform other reasonable job duties as requested.

 

CRITICAL TASKS

• Ideation and Strategy: Content creators are responsible for generating ideas and developing content strategies that align with the hotel’s goals and objectives. To research, understand and analyse the target audience to understand the needs, preferences, and behaviours.
• Content Strategy: Collaborate with the marketing team to develop content strategies aligned with the hotel’s goals. Conduct research to understand the target audience, market trends, and competitor analysis.
• Content Creation: Create original and compelling content across multiple platforms such as social media and more. Ensure the content is relevant, informative, and engaging to the target audience.
• Visual Content Creation: Create and edit visual content, including images, and videos/reels. Familiarity with graphic design tools and video editing software may be required.
• Collaboration: Collaborate with cross-functional teams; including designers, marketers, and subject matter experts, to gather information and ensure the content aligns with brand guidelines and objectives.
• Stay Updated: Keep up with industry trends, best practices, and emerging technologies to continuously improve content creation strategies and stay ahead of the competition.

 

Content Creator Skills Required

• Excellent written and verbal communication skills as well as organizational skills
• Skills to get into the details, proofread and edit content before publishing
• Ability to match up with fast-paced work life
• Excellent IT skills & proficiency in using the essential tools for videography & photography 
• Proficiency with Microsoft Office suite, especially Excel and PowerPoint and 
• Ability to work efficiently maintaining high quality and accuracy
• Goal-oriented and customer-oriented
• Multi-project management skills, adhering to timelines and performing under pressure to achieve the targets
• Ability to attention to detail along with a creative mind
• Developed team working skills to collaborate with various departments and work in alignment with them
• Ability to maintain consistency in their content writing
• Excellent time management and planning skills to ensure meeting deadlines
• Ability to communicate the message in simple and beautiful language which will attract an audience

 

Social Media 

• Manage day-to-day activities of select social media channels.
• Research and image sourcing of Social Media creative content.
• Provide day-to-day support on select social media channels.
• Help distribute content across social platforms.
• Optimize tags across multiple distribution outlets.
• Monitor community feedback in real-time and assist with fan engagement.
• Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations.
• Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support.
• Assist with content seeding efforts.
• Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants.
• Provide day-to-day analysis of data from listening and CMS tools.
• Create and manage reporting, profile moderation, outreach activities, etc. 
• Develop relationships with clients and working closely with them to learn their business and communication needs.
• Interact with corporate e-commerce, strategic alliances and other corporate departments to verify leadership of the hotels in any e-marketing opportunities.
• Research social media opportunities for all market segments: business transient, leisure, group catering and food and beverage.
• Assist with development and pull-through of social media brand strategy and overarching reports.
• Keep apprised of all relevant client, industry and market developments. 
• Uncover solicitation opportunities for managers in each market. 
• Serve as a resource for the sales and operations team regarding Internet distribution issues, questions, or new programs. 
• Observe, receive, and otherwise obtain information from all relevant sources.
• Establish long-range objectives and specify the strategies and actions to achieve them.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions.
• Verify marketing communications support regional, market, and hotel business objectives and goals. 
• Support execution and fulfillment of projects as outlined on marketing communications plans. 
• Verify adherence to Corporate Advertising and Marketing Communications standards, brand standards, and format guidelines.
• Develop strong working relationships with outside vendors to verify quality, cost effective creative executions.
• Verify marketing information provided to the properties is accurate, complete, timely, and enables hotels to meet or exceed guest expectations.

1.  

Computer Skills

• Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Use computer systems and software packages to input, access, modify, store, or output information 
• Enter and retrieve data from computer systems using a keyboard, mouse or trackball. 

1.  

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

 

Communication

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

 

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

 

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

 

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.