Marsa Malaz Kempinski - The Pearl Doha
Pubblicata
Concierge Agent
Cosa comprende il lavoro
Concierge Agent
Application Deadline: 30 June 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Reporting To: Front Office Manager
Description
The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.
Key Responsibilities
The job of Concierge is executed satisfactorily when:
MAIN RESPONSIBILITIES
Skills, Knowledge and Expertise
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
About Marsa Malaz Kempinski - The Pearl Doha
Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of
The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.
Application Deadline: 30 June 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Reporting To: Front Office Manager
Description
The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.
Key Responsibilities
The job of Concierge is executed satisfactorily when:
- LQA (Leading Quality Assurance) audit results are 85% and above
- Concierges handle all duties with zeal.
- Can direct guests to any location, to any product, at any time of day or night.
- The Concierge is motivated by a genuine desire to serve
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
MAIN RESPONSIBILITIES
- The Concierge Agent is a central part of the Front Of the House Team whose main objective is to ensure our guests are provided with upscale service experiences throughout their stay.
- Provide upscale service experiences for guest throughout their stay
- Ensure guest are properly greeted upon their arrival
- Promote all hotel amenities, conveniences and programs offered
- Ensure that concierge desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
- Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.
- Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.
- Follow up with guest pre-arrival, within a time of response.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Maintains permanent communication with guest through our messenger app, with immediate response, and a proper closure of interaction.
- Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Interaction with guest will be in person and by phone, following our Brand standards.
- Great knowledge to activities that available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
- Perform additional duties as assigned by Concierge Manager and Front Office Manager
Skills, Knowledge and Expertise
- Degree Holder, preferably in hotel and restaurant management
- 1-2 years of experience in a similar role with a Five Start Hotel/Resort
- Excellent command in English, Arabic is an advantage
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
About Marsa Malaz Kempinski - The Pearl Doha
Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of
The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.
- Dipartimento: Concierge
